Iheart Hc
Iheart Hc provides operational infrastructure software for home care agencies, automating shift logs, call tracking, and escalation processes so agencies can scale without staffing bottlenecks. The platform documents every call, shift change, and activity detail, delivering real‑time visibility and reliable workflows that keep daily operations running smoothly.
- Enterprise Software
- Healthcare Technology
Funding
Founders
Product
Problem
Home care agencies often lack real-time visibility into daily operations, leading to missed shifts, unmanaged calls, and delayed escalations that strain scheduling and management processes.
Solution
Iheart HC provides a cloud‑based operational infrastructure that automatically captures end‑of‑shift logs, call records, shift changes, and escalation events. The platform documents each interaction in detail, surfaces critical information to managers, and routes urgent issues to the appropriate personnel. By integrating with the agency’s existing workflows, it delivers a consistent, reliable process that keeps operations running smoothly as the agency scales, without requiring additional staffing or manual tracking.
Target Audience
Primary customers are home care agencies that are expanding or seeking to improve operational visibility and efficiency, including agency owners, operations managers, and scheduling teams.
Features
- Structured end‑of‑shift logging with full activity detail for each caregiver
- Automatic documentation and tracking of every inbound call, shift change, and escalation
- Real‑time dashboards that surface key metrics and flag items requiring manager attention
- Independent operation within the agency’s defined structure, requiring no additional personnel
- Scalable architecture designed to support growing agencies and increasing volume of operational events