Funding
Funding not disclosed
Founders
Product
Problem
Restaurants, retailers, and service businesses often rely on multiple disconnected tools to manage SMS marketing, compliance, and customer engagement, leading to higher costs, low deliverability, and operational complexity.
Solution
IgniteSMS offers a single, cloud‑based platform that lets businesses import contacts, create and send SMS/MMS campaigns, and manage conversations—all at a low cost of 1¢ per message. The service includes built‑in 10DLC registration and direct carrier routing to ensure high inbox delivery rates. Users can segment audiences, run smart branching surveys, and maintain multi‑location sub‑accounts without contracts or minimum spend. Integrations with POS systems such as Square and Clover, as well as Zapier, Stripe, and a REST API, enable automatic syncing of customer data and streamlined workflows. A ghost‑proof web chat feature extends website interactions to SMS, keeping the dialogue alive after visitors leave the site.
Target Audience
Primary customers are independent and chain restaurants, retail stores, and service‑oriented businesses that need cost‑effective SMS marketing, customer outreach, and feedback automation.
Features
- One‑click CSV import with duplicate detection and phone number validation
- Automatic 10DLC brand and campaign registration for compliant, high‑deliverability messaging
- Direct carrier routing delivering industry‑lowest per‑message cost (1¢) and high throughput
- Multi‑location sub‑accounts that isolate numbers, history, and billing per franchise or branch
- Smart SMS survey builder with branching logic for lead qualification and feedback collection
- Contact management with tagging, custom attributes, and merge‑tag personalization
- Integrations with Square POS, Clover POS, Zapier, Stripe, and a REST API for seamless data sync
- Ghost‑proof web chat that continues website conversations via SMS on the customer’s phone