Drop.in offers hotels a web-based application that automates guest services through digital check-in/out, mobile room keys, and a digital concierge. This platform allows hotels to provide on-demand virtual staff, improving guest experience and relieving staff workload.
Funding
Funding not disclosed
Founders
Product
Problem
Hotels often struggle with staffing shortages and administrative overhead at the front desk, leading to increased workload for existing staff and potentially impacting guest satisfaction. Traditional guest service models may not cater to the preferences of modern travelers who value autonomy and digital convenience.
Solution
Drop.in provides a web-based guest Customer Relationship Management (CRM) platform that automates and streamlines the guest journey, from booking to check-out. The platform offers features such as digital check-in/out, mobile room keys, automated guest communication via email and WhatsApp, and a digital concierge service. By integrating with existing Property Management Systems (PMS), Drop.in enables hotels to reduce reliance on front desk staff, allowing them to focus on personalized guest experiences. The system is fully customizable and branded to match the hotel's identity, providing a seamless and high-end guest experience.
Target Audience
Drop.in primarily targets hotels and hospitality groups looking to automate front desk operations, reduce staff workload, and enhance the guest experience for tech-savvy travelers.
Features
- Web-based guest application accessible on any device, functioning as a Progressive Web App (PWA)
- Automated guest communication through email and WhatsApp campaigns, with A/B testing and guest profile filters
- Online check-in with pre-filled guest data from PMS, payment authorization, and room key access
- Mobile room key functionality, eliminating the need for plastic key cards (integrates with Salto ProAccess Space)
- Digital concierge for accessing facility information, booking activities, ordering food and beverage, and chatting with reception
- Customizable staff dashboard for managing all aspects of the web app and communicating with guests in real-time
- Upsell opportunities throughout the guest journey, including pre-stay, in-stay, and post-stay options
- Integrations with various PMS providers such as StayNTouch, Mews, Cloudbeds, and Apaleo
- Integration with key providers such as Salto, FLEXIPASS, Hotek, dormakaba and ASSA ABLOY
- Analytics dashboard for tracking app usage and guest behavior