IDgo provides a device‑based caller authentication service that uses an encrypted credential stored on a user's mobile phone, eliminating the need for passwords, security questions, or a dedicated app. By integrating with existing contact‑center, IVR, CRM, and banking platforms via low‑code connectors, it enables pre‑call verification that reduces agent handle time and protects against impersonation attacks such as SIM swap, call spoofing, and AI‑generated voice fraud.
Funding
Funding not disclosed
Founders
Product
Problem
Contact centers and financial services rely on knowledge‑based authentication (passwords, security questions) and voice biometrics, which are vulnerable to data breaches, social engineering, AI‑generated voice fakes, and other impersonation attacks. These legacy methods increase agent handle time and create friction for customers seeking quick, secure access.
Solution
IDgo provides a device‑based authentication service that verifies callers using an encrypted credential stored on the user's mobile phone. By leveraging the phone’s built‑in security (biometrics, passcode, screen lock) and adding encryption layers, IDgo confirms identity without requiring passwords or personal questions. The solution integrates with existing contact‑center, IVR, CRM, and core banking platforms via low‑code connectors, enabling authentication before a call reaches an agent. This reduces average handle time, eliminates repetitive security questions, and prevents impersonation, account takeover, and document fraud. The service is delivered as a cloud‑hosted platform with unlimited authentications under an annual subscription, requiring no additional apps or user downloads.
Target Audience
Primary customers are contact‑center operators, banks, and other enterprises that handle high‑volume phone interactions and need secure, frictionless caller verification.
Features
- Encrypted credential stored on the user's mobile device, using “Something You Have” as the primary factor
- No‑app, low‑code integration with major contact‑center and banking platforms (Genesys, Mitel, Eltropy, IVR, CRM, core banking)
- Pre‑call authentication that reduces agent handle time and removes knowledge‑based security prompts
- Protection against SIM swap, port‑out, call spoofing, and AI‑generated voice impersonation
- Seamless experience across phone, chat, ITM, and in‑branch channels without requiring user action beyond answering the call
- Unlimited authentications included in a predictable annual fee, with a free trial for enterprises