Hyro provides a conversational AI platform that automates over 85% of repetitive patient interactions through voice and text capabilities, enhancing operational efficiency in healthcare settings. By integrating with existing digital channels, Hyro reduces staff workload and improves patient support, achieving a 98% accuracy rate in responses.
Funding
$51.1M raised to dateRaised to date based on public sources. This may differ from the amount the company actually raised and is based only on what is publicly available on the internet.
+2Founders
Product
Problem
Healthcare organizations face challenges in managing high volumes of patient inquiries across multiple communication channels, leading to staff burnout and inefficiencies. Patients often experience long wait times and difficulty accessing necessary information and services.
Solution
Hyro offers a conversational AI platform designed to automate patient interactions across various channels, including call centers, websites, SMS, and mobile applications. The platform leverages a proprietary natural language engine, incorporating knowledge graphs and computational linguistics, to understand and respond to patient inquiries accurately. By integrating with existing systems like Epic EMR and Salesforce, Hyro streamlines workflows, automates routine tasks, and provides real-time conversational intelligence. This enables healthcare providers to reduce operational costs, improve patient access, and enhance overall satisfaction.
Target Audience
Hyro primarily serves healthcare providers, including hospitals and health systems, as well as healthcare payers seeking to improve patient engagement, reduce operational costs, and enhance overall efficiency.
Features
- AI assistants that can resolve over 85% of repetitive patient inquiries
- Integration with Epic EMR and Salesforce for seamless data exchange and workflow automation
- Call center automation capabilities, including call routing, deflection to self-service channels, and automated resolution of routine calls
- Conversational intelligence analytics dashboard providing insights into patient interactions, trends, and AI performance
- Support for various healthcare-specific skills, such as scheduling management, physician search, prescription refills, and IT help desk
- Responsible AI framework with explainability, compliance, and control measures to ensure patient safety and data security
- Integration with Salesforce Health Cloud and Service Cloud
- Integration with Cisco telephony systems