Hyro

About Hyro

Hyro provides a conversational AI platform that automates over 85% of repetitive patient interactions through voice and text capabilities, enhancing operational efficiency in healthcare settings. By integrating with existing digital channels, Hyro reduces staff workload and improves patient support, achieving a 98% accuracy rate in responses.

```xml <problem> Healthcare organizations face challenges in managing high volumes of patient inquiries across multiple communication channels, leading to staff burnout and inefficiencies. Patients often experience long wait times and difficulty accessing necessary information and services. </problem> <solution> Hyro offers a conversational AI platform designed to automate patient interactions across various channels, including call centers, websites, SMS, and mobile applications. The platform leverages a proprietary natural language engine, incorporating knowledge graphs and computational linguistics, to understand and respond to patient inquiries accurately. By integrating with existing systems like Epic EMR and Salesforce, Hyro streamlines workflows, automates routine tasks, and provides real-time conversational intelligence. This enables healthcare providers to reduce operational costs, improve patient access, and enhance overall satisfaction. </solution> <features> - AI assistants that can resolve over 85% of repetitive patient inquiries - Integration with Epic EMR and Salesforce for seamless data exchange and workflow automation - Call center automation capabilities, including call routing, deflection to self-service channels, and automated resolution of routine calls - Conversational intelligence analytics dashboard providing insights into patient interactions, trends, and AI performance - Support for various healthcare-specific skills, such as scheduling management, physician search, prescription refills, and IT help desk - Responsible AI framework with explainability, compliance, and control measures to ensure patient safety and data security - Integration with Salesforce Health Cloud and Service Cloud - Integration with Cisco telephony systems </features> <target_audience> Hyro primarily serves healthcare providers, including hospitals and health systems, as well as healthcare payers seeking to improve patient engagement, reduce operational costs, and enhance overall efficiency. </target_audience> <revenue_model> Hyro generates revenue through subscription-based access to its conversational AI platform and associated services. </revenue_model> ```

What does Hyro do?

Hyro provides a conversational AI platform that automates over 85% of repetitive patient interactions through voice and text capabilities, enhancing operational efficiency in healthcare settings. By integrating with existing digital channels, Hyro reduces staff workload and improves patient support, achieving a 98% accuracy rate in responses.

Where is Hyro located?

Hyro is based in East New York, United States.

When was Hyro founded?

Hyro was founded in 2018.

How much funding has Hyro raised?

Hyro has raised $51.1M.

Location
East New York, United States
Founded
2018
Funding
$51.1M
Employees
107 employees
Investors
Healthier CapitalBlackopal VenturesDefine VenturesHanacovcK20 FundMindset VenturesSperoSpider CapitalStartmate

Hyro

10
Relative Traction Score based on online presence metrics compared to companies in the same age group.

Executive Summary

Hyro provides a conversational AI platform that automates over 85% of repetitive patient interactions through voice and text capabilities, enhancing operational efficiency in healthcare settings. By integrating with existing digital channels, Hyro reduces staff workload and improves patient support, achieving a 98% accuracy rate in responses.

hyro.ai10K+
Founded 2018 – East New York, United States

Funding

No specific funding rounds found.

Total Funding

$51.1M

Backed by

Blackopal VenturesDefine VenturesHanacovcHealthier CapitalK20 Fund…

Team (100+)

No team information available.

Company Description

Problem

Healthcare organizations face challenges in managing high volumes of patient inquiries across multiple communication channels, leading to staff burnout and inefficiencies. Patients often experience long wait times and difficulty accessing necessary information and services.

Solution

Hyro offers a conversational AI platform designed to automate patient interactions across various channels, including call centers, websites, SMS, and mobile applications. The platform leverages a proprietary natural language engine, incorporating knowledge graphs and computational linguistics, to understand and respond to patient inquiries accurately. By integrating with existing systems like Epic EMR and Salesforce, Hyro streamlines workflows, automates routine tasks, and provides real-time conversational intelligence. This enables healthcare providers to reduce operational costs, improve patient access, and enhance overall satisfaction.

Features

AI assistants that can resolve over 85% of repetitive patient inquiries

Integration with Epic EMR and Salesforce for seamless data exchange and workflow automation

Call center automation capabilities, including call routing, deflection to self-service channels, and automated resolution of routine calls

Conversational intelligence analytics dashboard providing insights into patient interactions, trends, and AI performance

Support for various healthcare-specific skills, such as scheduling management, physician search, prescription refills, and IT help desk

Responsible AI framework with explainability, compliance, and control measures to ensure patient safety and data security

Integration with Salesforce Health Cloud and Service Cloud

Integration with Cisco telephony systems

Target Audience

Hyro primarily serves healthcare providers, including hospitals and health systems, as well as healthcare payers seeking to improve patient engagement, reduce operational costs, and enhance overall efficiency.

Revenue Model

Hyro generates revenue through subscription-based access to its conversational AI platform and associated services.

Sources:

1
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