Hyro
About Hyro
Hyro provides a conversational AI platform that automates over 85% of repetitive patient interactions through voice and text capabilities, enhancing operational efficiency in healthcare settings. By integrating with existing digital channels, Hyro reduces staff workload and improves patient support, achieving a 98% accuracy rate in responses.
```xml <problem> Healthcare organizations face challenges in managing high volumes of patient inquiries across multiple communication channels, leading to staff burnout and inefficiencies. Patients often experience long wait times and difficulty accessing necessary information and services. </problem> <solution> Hyro offers a conversational AI platform designed to automate patient interactions across various channels, including call centers, websites, SMS, and mobile applications. The platform leverages a proprietary natural language engine, incorporating knowledge graphs and computational linguistics, to understand and respond to patient inquiries accurately. By integrating with existing systems like Epic EMR and Salesforce, Hyro streamlines workflows, automates routine tasks, and provides real-time conversational intelligence. This enables healthcare providers to reduce operational costs, improve patient access, and enhance overall satisfaction. </solution> <features> - AI assistants that can resolve over 85% of repetitive patient inquiries - Integration with Epic EMR and Salesforce for seamless data exchange and workflow automation - Call center automation capabilities, including call routing, deflection to self-service channels, and automated resolution of routine calls - Conversational intelligence analytics dashboard providing insights into patient interactions, trends, and AI performance - Support for various healthcare-specific skills, such as scheduling management, physician search, prescription refills, and IT help desk - Responsible AI framework with explainability, compliance, and control measures to ensure patient safety and data security - Integration with Salesforce Health Cloud and Service Cloud - Integration with Cisco telephony systems </features> <target_audience> Hyro primarily serves healthcare providers, including hospitals and health systems, as well as healthcare payers seeking to improve patient engagement, reduce operational costs, and enhance overall efficiency. </target_audience> <revenue_model> Hyro generates revenue through subscription-based access to its conversational AI platform and associated services. </revenue_model> ```
What does Hyro do?
Hyro provides a conversational AI platform that automates over 85% of repetitive patient interactions through voice and text capabilities, enhancing operational efficiency in healthcare settings. By integrating with existing digital channels, Hyro reduces staff workload and improves patient support, achieving a 98% accuracy rate in responses.
Where is Hyro located?
Hyro is based in East New York, United States.
When was Hyro founded?
Hyro was founded in 2018.
How much funding has Hyro raised?
Hyro has raised 51100000.
- Location
- East New York, United States
- Founded
- 2018
- Funding
- 51100000
- Employees
- 107 employees
- Major Investors
- Healthier Capital