Jhillika Kumar
founded by
Hypt
Hypt provides a conversational feedback platform that replaces static surveys with AI‑guided dialogues, capturing real‑time, context‑rich customer insights across digital and offline touchpoints. The system automatically flags negative sentiment for private resolution, generates verified online reviews from happy customers, and routes feedback into revenue‑driving actions, all while meeting GDPR and DORA compliance for regulated industries.
- Artificial Intelligence
- Data & Analytics
- Enterprise Software
- Financial Technology
- Insurance Technology
Updated 5 months ago
Funding
Funding rounds are not available yet.
Founders
Product
Problem
Traditional survey methods provide delayed, low‑context data that often remains in dashboards, making it hard for banks and insurers to detect issues early, protect their online reputation, and turn satisfied customers into growth drivers.
Solution
Hypt offers a conversational feedback platform that replaces static surveys with short, AI‑guided dialogues triggered after key customer moments such as advisory sessions, service interactions, or claims. The system captures richer, context‑rich responses in real time and uses AI to structure and analyze sentiment, trends, and root causes within hours. Early‑warning alerts identify dissatisfied customers, who are then routed to private resolution flows to prevent negative public reviews. Positive feedback is automatically converted into review invitations, referral requests, or other growth actions, creating measurable revenue impact. The platform is built for regulated industries, complying with GDPR, DORA, and other data‑privacy standards while requiring minimal IT integration.
Target Audience
Primary customers are banks and insurance companies that need real‑time, compliant feedback loops, with extensions to other regulated sectors such as legal services, real‑estate advisory, and consumer brands seeking reputation management.
Features
- AI‑driven conversational dialogs that replace traditional NPS or rating surveys
- Real‑time analytics dashboard with segmentation by location, team, role, and touchpoint
- Automated early‑warning system that flags negative sentiment and initiates private resolution workflows
- Integrated online‑review generator that prompts happy customers to post verified reviews and referrals
- Closed‑loop routing of each feedback item to the appropriate operational or marketing action
- Privacy‑first architecture meeting GDPR and DORA compliance, with low‑code integration options