Hyperloop is an AI‑driven revenue agent for e‑commerce brands in the MENA region that consolidates Instagram DM, Facebook Messenger, WhatsApp, and website chat into a single, fully automated support interface. The assistant provides 24/7 instant answers, in‑chat product cards with real‑time inventory, and rule‑based promotions to turn customer inquiries into sales while reducing operational overhead.
Funding
Funding not disclosed
Founders
Product
Problem
Many e‑commerce businesses in the MENA region manage customer inquiries across Instagram DM, Facebook Messenger, WhatsApp, and website chat using separate tools and manual agents. This fragmented approach leads to slow response times, missed sales opportunities, and high operational overhead.
Solution
Hyperloop provides an AI‑driven revenue agent that centralizes all customer‑support channels into a single interface and automates the entire sales conversation. The assistant answers FAQs, provides order status, and presents product cards directly within the chat, enabling customers to browse and purchase without leaving the messaging app. By applying rule‑based promotions and intent‑driven product recommendations, the AI turns support interactions into revenue‑generating transactions. Brands can customize the AI’s tone, integrate real‑time inventory data from their store, and monitor performance through analytics dashboards. The solution operates 24/7, reducing the need for human agents and lowering support costs while increasing conversion and repeat purchases.
Target Audience
E‑commerce brands and online retailers operating in the MENA market that need to streamline multi‑channel customer support and increase sales conversion.
Features
- Unified inbox for Instagram DM, Facebook Messenger, WhatsApp, and website chat
- Automated product recommendations and in‑chat product cards with real‑time inventory sync
- Rule‑based promotion engine that pushes discounts based on customer intent
- 24/7 instant AI responses to FAQs, order status, sizing, delivery, returns, and exchanges
- Customizable brand tone and instruction‑based behavior for consistent replies
- Live monitoring with auto‑tagged conversations and channel‑level insights
- Fully customizable website widget to match brand aesthetics
- Analytics dashboard showing conversation volume, conversion rates, and demand trends