The startup provides healthcare technology that streamlines non-core clinical services for health systems, enhancing operational efficiency and patient satisfaction. By optimizing resource allocation, the company enables health systems to increase revenue and reduce costs, creating a more integrated patient access ecosystem.
Funding
$15.7M raised to dateRaised to date based on public sources. This may differ from the amount the company actually raised and is based only on what is publicly available on the internet.
Founders
Product
Problem
Healthcare systems often struggle with inefficient patient access processes, leading to delays in care, frustrated patients, and increased operational costs. Many systems lack the integrated technology and standardized workflows needed to provide a seamless and personalized patient experience. This results in patients navigating complex systems with multiple phone calls and limited self-service options.
Solution
Hummingbird Healthcare offers Patient Access as a Service (PAaaS) and Epic as a Service (EaaS) solutions designed to streamline and optimize patient access for healthcare systems. The company benchmarks current state operations, improves foundational technology, and manages patient access functions from Epic EHR optimization to call center operations. By centralizing and standardizing workflows, Hummingbird enables healthcare systems to move towards automation and self-service, ultimately delivering a personalized and anticipatory service model. This approach removes friction from the patient access journey, allowing providers to focus on patient care and patients to access care when and where they need it.
Target Audience
Hummingbird Healthcare primarily serves healthcare systems seeking to improve patient access, enhance operational efficiency, and optimize their Epic EHR implementation.
Features
- Patient Access as a Service (PAaaS): Manages scheduling, registration, referral management, prescription refills, and nurse triage.
- Epic as a Service (EaaS): Provides incident troubleshooting, maintenance, upgrades, minor enhancements, end-user training, and reporting/analytics for Epic EHR systems.
- Performance analytics: Benchmarks access maturity against patient expectations using cross-client metrics.
- Digital solutions: Offers patient navigation and experience tools, including CRM integration.
- Technology management: Provides platform management, Epic application support, and omni-channel integration.
- Workflow standardization: Centralizes and standardizes patient access workflows to improve efficiency.
- Automation and self-service enablement: Implements technology to enable patients to resolve needs independently.