HUB is a remote service partner for auto repair shops that automates estimate creation and extended warranty call management using digital vehicle inspections. By handling estimate building, parts sourcing, and margin maintenance, HUB streamlines shop workflows, reduces front‑office workload, and helps increase gross profit. The platform also provides weekly and monthly performance reviews, including DVI quality assessments, to support continuous improvement.
Funding
Funding not disclosed
Founders
Product
Problem
Auto repair shops often struggle with time‑consuming front‑office tasks such as creating accurate repair estimates, handling extended warranty calls, and tracking performance metrics, which can reduce profitability and increase staff workload.
Solution
Hub acts as a remote service partner that automates the creation of precise repair order estimates using digital vehicle inspections and part sourcing, while maintaining target profit margins. It also manages extended warranty calls, removing the need for shop staff to spend lengthy phone time on these inquiries. The platform delivers weekly scoreboards and detailed monthly audits of digital vehicle inspection (DVI) quality, providing actionable insights to improve technician performance and overall shop profitability. By streamlining these front‑office processes, Hub enables shops to focus on core repair work and enhance the customer experience.
Target Audience
Hub is designed for independent auto repair shops and small shop chains that need to reduce front‑office overhead, improve estimate accuracy, and increase gross profit.
Features
- Automated estimate generation from digital vehicle inspections with integrated parts sourcing and margin control
- Dedicated extended warranty call handling to eliminate prolonged phone interactions for shop staff
- Weekly performance scoreboards that track key metrics against shop goals
- Monthly DVI quality audits that assess inspection accuracy and provide coaching recommendations
- Cloud‑based analytics dashboard offering customizable reports and insights without manual effort