Hotelinking
About Hotelinking
Hotelinking provides a digital platform that automates guest check-in processes and captures first-party data through a captive WiFi portal, enabling hotels to communicate directly with guests without intermediaries. This solution addresses the challenges of guest engagement and operational efficiency, allowing hotels to build a verified guest database and enhance customer satisfaction while reducing the workload on reception staff.
<problem> Hotels often struggle to capture comprehensive guest data due to reliance on OTAs, manual data collection at reception, and lack of integration between systems. This results in fragmented and incomplete guest databases, limiting opportunities for targeted marketing and direct booking initiatives. </problem> <solution> Hotelinking provides a suite of tools that automates guest data capture and communication, enabling hotels to build verified guest databases and enhance customer relationships. The platform offers automated online check-in, a captive WiFi portal, and a WiFi monitoring bot. The captive WiFi portal collects guest data during the WiFi login process, verifying information against the hotel's PMS in real-time. This ensures data accuracy and completeness, capturing a significantly higher percentage of guest data compared to traditional methods. The system integrates with major CRM platforms, allowing for personalized marketing campaigns and streamlined guest communication. </solution> <features> - **AutoCheckin:** Automates the guest check-in process, allowing guests to register online from any device without receptionist intervention. - **Captive WiFi Portal:** Generates first-party data by requiring guests to log in to the hotel's WiFi network, creating a verified guest database. - **Real-time Email Verification:** Ensures that only valid and deliverable email addresses are added to the database, improving marketing campaign performance. - **PMS Integration:** Verifies guest data against the hotel's Property Management System (PMS) in real-time, ensuring accuracy and completeness. - **CRM Integration:** Seamlessly integrates with leading CRM platforms like Salesforce, Cendyn, and HubSpot for personalized marketing campaigns. - **WiFiBot:** Monitors the health of the hotel's WiFi system 24/7, automatically resolving connectivity issues for guests. - **Vendor-Agnostic Infrastructure:** Integrates with existing WiFi infrastructure, including Mikrotik, Cisco Meraki, Aruba, Ruckus, and Unifi, without requiring costly upgrades. </features> <target_audience> Hotel chains and independent hotels seeking to improve guest data capture, enhance direct booking strategies, and automate guest communication. </target_audience>
What does Hotelinking do?
Hotelinking provides a digital platform that automates guest check-in processes and captures first-party data through a captive WiFi portal, enabling hotels to communicate directly with guests without intermediaries. This solution addresses the challenges of guest engagement and operational efficiency, allowing hotels to build a verified guest database and enhance customer satisfaction while reducing the workload on reception staff.
Where is Hotelinking located?
Hotelinking is based in Palma, Spain.
When was Hotelinking founded?
Hotelinking was founded in 2016.
How much funding has Hotelinking raised?
Hotelinking has raised 678500.
- Location
- Palma, Spain
- Founded
- 2016
- Funding
- 678500
- Employees
- 41 employees