The startup has developed a mobile application that digitizes the hotel experience by enabling direct booking, digital check-in, and automated payment processing. This solution enhances guest satisfaction and increases hotel revenue while reducing operational costs associated with traditional check-in and check-out procedures.
Funding
$6.3M raised to dateRaised to date based on public sources. This may differ from the amount the company actually raised and is based only on what is publicly available on the internet.
Founders
Product
Problem
Hotels face challenges in providing a seamless and efficient guest experience due to reliance on traditional, manual check-in/out processes. These procedures often lead to long wait times, increased operational costs, and reduced guest satisfaction. Furthermore, hotels struggle to integrate various systems like PMS, payment gateways, and lock systems, hindering a unified digital guest journey.
Solution
Hotelbird offers a comprehensive platform that digitizes the entire hotel guest journey, from pre-arrival to post-departure, streamlining operations and enhancing guest satisfaction. The platform automates check-in and check-out processes through a mobile app, web interface, or self-service terminal, reducing reception workload and wait times. By integrating with existing PMS, payment, and lock systems via 2-way APIs, Hotelbird enables a seamless flow of guest data and facilitates mobile payments and digital room access. The solution provides a customizable and brandable experience, allowing hotels to maintain their corporate design while offering guests a modern, convenient, and contactless stay.
Target Audience
Hotelbird targets hotel chains, individual hotels, serviced apartments, leisure hotels, business hotels, and luxury hotels seeking to automate processes, reduce costs, and improve guest experience through digital solutions.
Features
- Digital check-in/out via app, web, or self-service terminal
- Mobile payment integration for secure and convenient transactions
- Digital key functionality for smartphone or keycard room access
- Digital guest directory providing hotel information
- Automated guest communication via email
- Integration with PMS, payment gateways, and lock systems through 2-way APIs
- Customizable branding options for app and pre/post-stay emails
- Guest data management system (myHotelbird) for tracking check-in numbers and usage rates
- Support for multiple channels including web, app, and progressive web app