HotDoc provides a cloud‑based patient engagement platform that lets Australian patients search for providers, book or modify appointments, complete digital intake forms, and join telehealth sessions via web or mobile app. For clinics, the solution replaces phone‑based scheduling with an automated online booking engine, SMS reminders, integrated payment processing, and API sync with major practice‑management systems, reducing administrative overhead and improving patient access.
Funding
Funding not disclosed
Founders
Product
Problem
Patients often struggle to locate appropriate healthcare providers and secure appointments that fit their schedules, while many clinics rely on manual phone bookings and fragmented patient communication, leading to inefficiencies and missed opportunities for care.
Solution
HotDoc offers a cloud‑based patient engagement platform that centralises provider search, online appointment booking, and care‑team management in a single interface. Patients can filter practitioners by specialty, location, and availability, then book or modify appointments through a web portal or mobile app. For clinics, the system replaces phone‑based scheduling with automated online bookings, digital intake forms, reminder SMS, and integrated payment processing. The platform also supports telehealth, vaccine rollout, and automated clinical recalls, delivering a unified workflow that reduces administrative overhead and improves patient access. All data are stored securely and can be synced with major practice‑management systems via API.
Target Audience
The primary users are Australian patients seeking primary care, dental, allied‑health, or specialist services, and healthcare practices—including general practitioners, dentists, specialists, and allied‑health clinics—that need a digital solution for appointment management and patient communication.
Features
- searchable provider directory with specialty, distance, and real‑time availability filters
- 24/7 online booking engine integrated with practice calendars and custom triage rules
- Mobile app (iOS/Android) for patient self‑service, appointment reminders, and mobile check‑in
- Digital intake forms and automated clinical recalls (e.g., vaccination, preventive health)
- Built‑in telehealth video and phone consultation scheduling
- Integrated payment gateway with transaction fee (1.75 % + $0.30 per payment) and support for contactless payments
- Automated SMS broadcast, appointment reminders, and post‑visit review requests (unlimited SMS for reminders/recalls, capped for reviews)
- Referral upload workflow for specialist appointments
- Seamless API integration with Best Practice, ZedMed, Medical Director, and other PMS platforms
- Dashboard analytics for appointment volume, patient engagement metrics, and revenue reporting