Hooman Labs provides AI-powered voice agents that automate inbound and outbound phone calls for use cases such as customer support, lead qualification, debt collection, and surveys. Users can create custom agents with a no‑code flow builder and a knowledge base, then deploy them at scale, paying only for active conversation time—a model that can cut operational costs by up to 40%. Detailed call logs, summaries, and recordings give businesses actionable insights to improve service quality.
Funding
Funding not disclosed
Founders
Product
Problem
Companies that rely on phone interactions for support, sales, collections, or surveys must staff human agents or use rigid IVR systems, leading to high labor costs, long wait times, and limited scalability.
Solution
Hooman Labs offers AI-powered voice agents that can handle both inbound and outbound calls without human intervention. Users design custom call flows with a no‑code builder, then deploy the agents on a usage‑based pricing model that charges only for active conversation time. The platform provides detailed call logs, recordings, summaries, and analytics to monitor performance and improve outcomes. By automating routine phone tasks, Hooman reduces operational expenses by up to 40% while maintaining conversational quality comparable to human agents.
Target Audience
Primary customers are contact centers, sales and marketing teams, and customer support operations in industries such as e‑commerce, finance, travel, real estate, and healthcare that need to automate high‑volume phone interactions.
Features
- No‑code flow builder for creating tailored voice experiences across support, lead qualification, debt collection, surveys, and more
- Real‑time speech recognition and natural language understanding to conduct dynamic, human‑like conversations
- Inbound call handling that resolves queries, routes callers, and captures FAQs, reducing wait times and improving satisfaction
- Outbound campaign automation with automated triggers, follow‑ups, and data collection for lead nurturing and feedback gathering
- Detailed call logs, conversation summaries, tags, and recordings accessible via a web dashboard for analytics and quality control
- Usage‑based pricing that bills only for active conversation seconds, enabling cost savings as call volume scales