Holdless offers an AI‑powered customer service assistant that contacts insurers, provider billing offices, and doctors on behalf of patients to resolve medical bills, denied claims, and prior‑authorization issues. The system navigates phone trees, waits on hold, and follows user‑provided instructions, then delivers full call transcripts, recordings, confirmation numbers, and receipts so users have transparent proof of resolution and can track time and cost savings.
Funding
Funding not disclosed
Founders
Product
Problem
Patients often struggle to resolve medical billing issues, denied insurance claims, and prior‑authorization hurdles because contacting insurers and provider offices requires navigating complex phone trees, enduring long hold times, and managing detailed follow‑up, which consumes significant time and expertise.
Solution
Holdless offers an AI‑driven customer service assistant that places calls to insurers, billing offices, and doctors on behalf of patients. The assistant follows authorized instructions, navigates automated menus, waits on hold, and interacts with representatives to address billing questions, claim denials, and prior‑authorization requirements. After each call, Holdless provides a full transcript, audio recording, confirmation numbers, and receipts, giving users transparent proof of the interaction and enabling them to track time and cost savings. The service operates 24/7, allowing users to initiate resolutions without needing to be available for the call.
Target Audience
Primary users are individuals dealing with medical bills, insurance claim denials, or prior‑authorization issues who need a hands‑free solution to manage these calls, as well as consumer advocacy groups and health‑care cost‑management services that assist patients with insurance navigation.
Features
- AI-powered outbound calling that handles phone‑tree navigation, hold periods, and live representative conversations using user‑provided instructions
- Automated documentation of every interaction, including complete call transcripts, recordings, confirmation numbers, and receipts
- Support for common medical billing tasks such as itemized charge requests, payment plan inquiries, and error resolution
- Claims assistance that clarifies denial reasons, checks status, and gathers information needed for appeals
- Prior‑authorization support that identifies missing documentation and guides claim progression
- 24/7 availability, enabling users to initiate calls at any time without personal scheduling constraints