The startup offers a transportation booking platform that automates patient ride scheduling via SMS notifications using ride-share services. This technology ensures timely transportation for patients to their medical appointments while providing real-time updates to both patients and healthcare staff.
Funding
$900K raised to dateRaised to date based on public sources. This may differ from the amount the company actually raised and is based only on what is publicly available on the internet.
Founders
Product
Problem
Many patients face transportation barriers that lead to missed medical appointments, resulting in increased no-show rates, lost clinic revenue, and potential health risks. Patients often struggle with scheduling rides, lack access to reliable transportation, and cannot afford mobile data plans for ride-hailing apps.
Solution
Hitch Health offers a software platform that integrates with existing appointment systems and ride-sharing services to automate patient transportation. The platform proactively sends ride offers via SMS text messages based on provider-defined criteria. Patients can accept ride offers and request return rides via text, eliminating the need for phone calls or mobile apps. By streamlining the transportation process, Hitch Health reduces no-show rates, increases patient satisfaction, and improves provider profitability.
Target Audience
Hitch Health primarily targets healthcare systems, clinics, and hospitals seeking to reduce patient no-show rates and improve access to care, particularly for patients with transportation challenges.
Features
- Integration with existing electronic health record (EHR) systems via daily CSV file uploads
- Automated filtering of appointments eligible for rides based on provider criteria
- Proactive SMS text message ride offers sent to patients
- Patient opt-in and ride acceptance via SMS text
- Automated ride dispatch to services like Lyft on the day of the appointment
- "Ready" text message dispatch for return rides after appointments
- ROI calculator to estimate the impact of Hitch Health on no-show rates and revenue