Patient Recall provides an automated platform that integrates with EMIS and S1 to identify and invite patients for needed appointments, tracking progress and outcomes in real time. The system uses daily EHR data to automatically recall patients for long‑term condition reviews, delivering communication via SMS, email, WhatsApp and the NHS App, and offers analytics to monitor practice performance and health inequalities.
Funding
Funding not disclosed
Founders
Product
Problem
Primary care practices often struggle to identify patients who are due for long‑term condition reviews or Quality and Outcomes Framework (QoF) targets, leading to missed appointments, delayed care, and inefficient manual recall processes.
Solution
Patient Recall provides an automated platform that continuously syncs with EMIS or SystmOne electronic health records to flag eligible patients. The system sends personalized invitations via SMS, email, or WhatsApp and tracks appointment bookings and outcomes in real time. Integrated analytics give practices insight into recall success rates, population health trends, and health inequalities, enabling proactive management of long‑term conditions and QoF targets. By automating the entire recall workflow, the platform reduces administrative burden and helps practices meet review goals within 48 hours.
Target Audience
Primary customers are NHS primary care practices and PCNs that need to manage long‑term condition reviews and meet QoF targets efficiently.
Features
- Daily, secure integration with EMIS and SystmOne to automatically identify patients due for reviews
- Multi‑channel communication (SMS, email, WhatsApp) with customizable invitation templates
- Real‑time tracking of appointment bookings, completions, and outcomes
- Population health dashboard showing recall success, condition prevalence, and health inequality metrics
- Automated workflow engine that schedules recalls, sends reminders, and updates status without manual intervention
- Seamless, no‑code onboarding and training for practice staff