Hi Platform provides a conversational AI platform that automates and personalizes customer interactions across the full journey—from marketing acquisition to post‑sale support—using generative chatbots trained on each brand’s data and tone. Integrated with WhatsApp and other channels, it offers real‑time lead qualification, automated sales flows, AI‑driven product suggestions, and a Copilot that assists agents with instant response suggestions, helping businesses increase conversion, reduce handling time, and drive recurring revenue.
Funding
$6.4M raised to dateRaised to date based on public sources. This may differ from the amount the company actually raised and is based only on what is publicly available on the internet.
XCFounders
Product
Problem
Businesses struggle to manage customer interactions across multiple channels, leading to fragmented experiences, low conversion rates, and high operational costs. Traditional contact centers require extensive manual effort to qualify leads, provide support, and retain customers, limiting scalability and ROI.
Solution
Hi Platform offers a conversational AI platform that automates and personalizes customer interactions throughout the entire journey—from marketing acquisition to post‑sale support. The system integrates WhatsApp and other channels, using generative AI trained on each brand’s data, tone, and rules to deliver natural, human‑like conversations. Real‑time lead qualification, automated follow‑up flows, and AI‑driven product suggestions accelerate sales cycles and improve conversion. A built‑in Copilot provides agents with instant response suggestions, reducing handling time and boosting productivity. All interactions are centralized, enabling businesses to track the customer journey, gather feedback, and drive recurring revenue.
Target Audience
Primary customers are mid‑size to large enterprises in retail, travel, and services that need to automate marketing, sales, support, and loyalty interactions across messaging channels, especially WhatsApp.
Features
- Generative AI chatbots trained on the client’s data, tone, and business rules for personalized, natural conversations
- Real‑time lead capture and qualification via 24/7 WhatsApp bots, eliminating lengthy forms
- Automated sales flows with product catalogs, checkout assistance, and cross‑sell suggestions
- Multi‑channel integration and simultaneous handling of contacts across chat, email, and social platforms
- AI‑powered Copilot that suggests responses to human agents, reducing average handling time
- Sentiment analysis, review automation, and product recommendation engines for post‑purchase engagement
- Native integrations with CRM and marketing tools for seamless data flow and campaign tracking