Hipcall provides a cloud‑native platform that unifies voice, SMS, WhatsApp, live‑chat, call‑center queues, sales pipeline, and ticketing into a single interface. The system links all interactions to a shared contact timeline, offers intelligent routing, analytics, and API‑based integrations for mid‑size to enterprise sales and support teams.
Funding
Funding not disclosed
Founders
Product
Problem
Businesses often rely on a patchwork of separate phone systems, messaging apps, live‑chat widgets, and CRM tools. This fragmented stack forces agents to switch contexts, leads to duplicated data, and inflates operational costs. The lack of a unified view hampers timely customer service and sales follow‑up.
Solution
Hipcall delivers a cloud‑native, all‑in‑one communication platform that consolidates voice, SMS, WhatsApp, live‑chat, call‑center queues, sales pipeline, and ticketing into a single interface. Incoming interactions are automatically linked to a unified contact timeline, giving agents full context before they answer. Smart call routing and IVR logic route calls and messages based on data‑driven rules, skill sets, or customer history. Built‑in analytics and SLA dashboards provide real‑time performance monitoring and reporting. The platform is accessible via web, desktop, and mobile apps, requiring no on‑premise hardware. Integration points—including REST API, webhooks, and a marketplace of pre‑built connectors—enable seamless data sync with existing business systems.
Target Audience
The solution targets sales and support teams in mid‑size to enterprise organizations across sectors such as e‑commerce, finance, healthcare, and professional services that need omnichannel customer engagement. It is also suited for contact‑center operators seeking a consolidated, cloud‑based communications stack.
Features
- Cloud VoIP with interactive voice response (IVR) and intelligent call routing (skill‑based, priority, and contact‑based routing)
- Multi‑channel shared inbox that aggregates phone calls, SMS, WhatsApp messages, live‑chat, and ticket updates on a single contact record
- Call recording, playback, and secure storage (SRTP encryption, GDPR‑compliant) for compliance and quality assurance
- Real‑time dashboards for queue statistics, agent performance, and SLA compliance, plus exportable CDR reports
- Built‑in sales pipeline (Kanban board) and task management linked to communication history
- RESTful API, OAuth 2.0 authentication, and webhook events for custom workflow automation and third‑party integrations
- Mobile (iOS/Android) and Chrome extension softphone for on‑the‑go handling of calls and messages