HiO
HiO is an AI-powered customer engagement platform that learns a small business's voice and automatically drafts replies to DMs, comments, texts, and emails for owner approval. It also manages social media content, flags at-risk customers, and identifies trends across connected channels like Instagram, Facebook, Wix, Gmail, and Outlook. The system improves continuously by learning from every approved edit.
- Artificial Intelligence
- AI Agents
- Commerce & Shopping
- Marketing Technology
- Retail Technology
- Sales Technology
- Software Only
Funding
Founders
Product
Problem
Small business owners lack the time and resources to respond promptly and personally to every customer message across social media, email, and text. Existing customer engagement tools are built for large enterprises with dedicated marketing teams, leaving solo owners to juggle replies, content creation, and customer retention on their own.
Solution
HiO provides an AI-powered customer engagement platform that learns a business's unique voice and style automatically, without any training or setup. It connects to social channels, storefronts, email, and calendars, then drafts personalized replies to DMs, comments, texts, and emails, flagging items that need attention. The platform also builds social media content, suggests targeted campaigns, monitors for quiet periods or declining orders, and identifies emerging customer trends. Every draft requires owner approval before sending, and each edit or approval further refines HiO's understanding of the business voice.
Target Audience
Primary customers are small business owners and marketing leads at small brands who need to manage customer engagement, social content, and retention without a dedicated team.
Features
- Learns business voice automatically from existing store, social, email, and text data without requiring training or uploads
- Drafts replies to DMs, comments, texts, emails, and reviews with owner approval before anything is sent
- Monitors customer behavior to flag abandoned carts, inactive regulars, and other at-risk customers
- Detects patterns such as recurring product questions, complaints, and demand shifts to inform business decisions
- Creates social media posts and targeted campaign or promo suggestions based on detected opportunities
- Integrates with Instagram, Facebook, Wix, Gmail, Google Calendar, and Outlook
- Improves continuously by remembering approved replies and owner edits to match tone and language over time