HiOctave provides an omnichannel customer engagement platform that uses AI agents to handle SMS, chat, email, voice, and social media interactions, automatically escalating to human agents when needed. The solution includes real‑time monitoring, analytics, and over 50 pre‑built integrations to streamline workflows and improve support efficiency for small and medium‑sized businesses.
Funding
$15M raised to dateRaised to date based on public sources. This may differ from the amount the company actually raised and is based only on what is publicly available on the internet.
2OFounders
Product
Problem
Small and medium-sized businesses often struggle to provide fast, consistent, and personalized customer support across multiple communication channels due to limited staff and fragmented tools. This leads to missed sales opportunities, lower customer satisfaction, and inefficient workflows.
Solution
HiOctave delivers an omnichannel customer engagement platform that combines AI-driven agents with human handoff to handle interactions on SMS, chat, email, voice, and social media. The AI responds instantly using business‑aligned language, while escalation to a live agent occurs seamlessly when needed. Integrated analytics generate insights and reports that help businesses monitor performance and identify growth opportunities. Over 50 pre‑built integrations enable the platform to fit into existing tech stacks, simplifying workflow automation and reducing the need for manual coordination.
Target Audience
HiOctave targets small and medium-sized enterprises that need scalable, cost‑effective customer support across multiple channels, including online retailers, service providers, and SaaS companies.
Features
- AI agents for SMS, web chat, email, voice calls, and social media platforms
- Automatic escalation to human agents for complex or high‑value interactions
- Real‑time monitoring dashboard with actionable insights and performance reports
- Library of 50+ integrations with CRM, e‑commerce, and productivity tools
- Upselling suggestions and advanced routing powered by AI
- Multi‑channel conversation history unified in a single interface