Hilus provides a unified platform for veterinary clinics to manage core operations such as intake, prescription refills, records, payments, and client communication.
Funding
Funding not disclosed
Founders
Product
Problem
Veterinary clinics often rely on separate systems for patient intake, prescription refills, record keeping, payments, and client communication, leading to inefficient workflows and data silos. Manual handling of phone calls, document compliance, and insurance forms further burdens staff and slows service delivery.
Solution
Hilus offers a unified platform that consolidates core veterinary operations—intake, refills, records, payments, and communication—into a single system. The platform also provides a programmable API that enables clinics to build custom, voice‑driven and messaging workflows, such as front‑desk call handling, pet‑owner verification, and automated document compliance checks. By integrating these capabilities directly with existing clinic software, Hilus reduces manual effort, improves data consistency, and accelerates routine and specialized processes. The solution supports low‑latency voice streaming, telephony, SMS, email, and document processing, allowing clinics to automate end‑to‑end workflows without rebuilding their technology stack.
Target Audience
Primary customers are veterinary clinics seeking to streamline operations and developers who want to create tailored automation workflows for veterinary services.
Features
- Integrated management of intake, prescription refills, medical records, payments, and client messaging in one interface
- Programmable API for building custom voice, telephony, SMS, email, and document automation workflows
- Real‑time front‑desk call handling with pet and owner verification and automated follow‑up actions
- Claims and insurance form intake with automatic data extraction, validation, and routing to appropriate teams
- Document compliance engine that validates required fields and policy gates before approval
- Low‑latency streaming (≤10 ms TTS, ≤100 ms STT) and 99.9 % uptime SLA for reliable voice interactions
- Production controls including logs, transcripts, versioning, and release management for rapid deployment