HiJiffy provides a conversational AI platform specifically designed for the hospitality industry, utilizing its proprietary Aplysia technology to automate guest communications across various channels. This solution addresses the high volume of guest inquiries and operational inefficiencies, enabling hotels to increase direct bookings, enhance guest satisfaction, and reduce staff workload through AI-driven automation.
Funding
$5.7M raised to dateRaised to date based on public sources. This may differ from the amount the company actually raised and is based only on what is publicly available on the internet.
Founders
Product
Problem
Hotels face challenges in managing a high volume of guest inquiries across multiple communication channels, leading to operational inefficiencies and potential guest dissatisfaction. Staff workload is increased by repetitive tasks, and direct booking opportunities are often missed due to delayed or impersonal responses.
Solution
HiJiffy provides a conversational AI platform designed for the hospitality industry, automating guest communications across various channels, including websites, social media, and messaging apps. The platform uses AI to instantly answer over 85% of guest queries, streamlining the guest journey from booking to check-out and beyond. By integrating with existing hotel systems like booking engines and property management systems, HiJiffy centralizes communications, enabling hotels to manage, automate, and track guest interactions in one place. This reduces staff workload, increases direct bookings, enhances guest satisfaction through personalized and timely responses, and provides valuable insights for improving hotel operations.
Target Audience
HiJiffy targets hotels, resorts, and hostels seeking to automate guest communications, increase direct bookings, reduce staff workload, and enhance guest satisfaction.
Features
- AI-powered chatbot capable of answering over 200 hospitality-specific topics in over 130 languages
- Integration with booking engines (e.g., Mirai, Guestline DBM) to guide guests through the booking process
- Automated WhatsApp campaigns for pre-check-in, in-stay requests, upselling, and check-out
- Centralized console for managing guest communications across multiple channels (web chat, WhatsApp, Facebook Messenger, Instagram, Google Business Profile)
- Sentiment analysis to prioritize and escalate conversations based on tone
- Customizable interface to match brand guidelines
- Reporting and analytics dashboard to track performance and identify areas for improvement
- AI-powered voice assistance on WhatsApp
- Integration with Oaky for upselling offers