Hey Telo provides an AI-powered telephone answering service tailored for heating, ventilation, and air‑conditioning (HVAC) businesses. It captures caller details, logs them into the company's system, and routes urgent issues to on‑call staff while filtering out unwanted calls. The solution enables 24/7 availability, reduces manual call handling, and helps technicians focus on field work.
Funding
Funding not disclosed
Founders
Product
Problem
HVAC and building‑technology firms often miss customer calls outside office hours, leading to lost service requests, manual transcription of call details, and increased workload for office staff. The lack of automated call handling also creates scheduling bottlenecks and makes urgent incidents harder to route promptly.
Solution
Hey Telo provides an AI‑powered telephone assistant that answers inbound calls on behalf of SHK businesses 24 hours a day. Using natural‑language processing, the system captures caller intent, schedules appointments, and extracts structured data (customer name, issue description, billing contact) which it writes directly into the company’s trade‑software via pre‑built integrations. For high‑priority alerts, the assistant escalates the call to the designated on‑call technician while filtering out spam or sales inquiries. The solution is activated simply by enabling call forwarding, requires no additional hardware, and complies with GDPR standards, allowing firms to maintain continuous availability without expanding staff.
Target Audience
Primary users are small to medium‑size HVAC, heating, ventilation and air‑conditioning service companies that need reliable inbound call management and integration with their existing trade‑software.
Features
- Real‑time speech‑to‑text and intent classification to understand service requests and appointment needs.
- Automatic population of fields in major hand‑werk‑software platforms (e.g., PDS, KWP, MFR) through secure API connectors.
- Calendar integration for instant booking of service windows and confirmation messages sent via SMS or email.
- Priority routing engine that forwards critical incidents to on‑call personnel while blocking unwanted calls.
- Multi‑call concurrency handling with configurable call‑handling scripts per business rule.
- GDPR‑compliant data storage with end‑to‑end encryption and role‑based access controls.
- Web dashboard for call analytics, missed‑call alerts, and performance reporting.
- Simple activation via telephone number forwarding; no dedicated PBX or hardware required.