Miyagi offers an AI assistant that integrates with a business’s existing phone system to handle back‑office tasks during live calls. It identifies callers, surfaces relevant context, provides real‑time guidance, and automates actions such as booking, note‑taking, and record updates, allowing receptionists to stay fully focused on the conversation. The solution requires no new hardware, keeps data within Australia, and is delivered as a pilot with measurable ROI for professional service firms and similar organizations.
Funding
Funding not disclosed
Founders
Product
Problem
Receptionists must split their attention between speaking with callers and manually handling backend systems such as pulling records, checking availability, updating notes, and verifying details. This multitasking lengthens call times, creates errors, slows onboarding of new staff, and leads to frustrated callers who may hang up.
Solution
Miyagi provides an AI assistant that integrates with a business’s existing phone system to automate background tasks during live calls. The AI identifies the caller, surfaces relevant context, and offers real‑time guidance to the receptionist, while simultaneously performing actions like booking appointments, updating records, and routing calls. All operations run without additional hardware and keep data within Australia, ensuring privacy. The solution is delivered as a pilot that measures current call metrics, builds a tailored prototype, and presents a clear ROI, enabling organizations to improve efficiency without hiring extra staff.
Target Audience
Primary customers are professional service firms, healthcare practices, legal offices, real‑estate agencies, hospitality businesses, and any organization that relies on phone‑based reception.
Features
- Seamless connection to existing phone infrastructure with no new hardware required
- Real‑time caller recognition and context surfacing to keep the receptionist focused on the conversation
- Automated note‑taking and data entry that updates CRM, scheduling, and other back‑office systems during the call
- Guided prompts and exception handling to reduce errors and support new employees
- Post‑call analytics reporting on call volume, handle time, and identified inefficiencies
- Data residency in Australia with optional deletion if the engagement does not continue