The startup offers a customer relationship management platform focused on managing text message communications to enhance customer support. By streamlining response times, the platform enables businesses to engage with leads more efficiently and accelerate the qualification process.
Funding
$6M raised to dateRaised to date based on public sources. This may differ from the amount the company actually raised and is based only on what is publicly available on the internet.
Founders
Product
Problem
Many businesses struggle to efficiently manage and track text message communications with customers, leading to delayed response times and missed opportunities for lead qualification and customer support. Fragmented communication channels and the lack of integration with existing CRM systems further complicate the process.
Solution
Heymarket provides a business text messaging platform designed to streamline customer communication through a centralized, shared inbox. The platform enables teams to send and receive messages across multiple channels, including SMS, Apple Messages for Business, and WhatsApp, while integrating with popular CRM and e-commerce platforms like Salesforce, HubSpot, and Shopify. Heymarket's features include automated messaging, SMS templates, and AI-assisted messaging to personalize interactions and improve response times. By consolidating text communications and providing tools for team collaboration, Heymarket helps businesses enhance customer engagement, improve productivity, and drive conversions. The platform also offers enterprise-grade security features, ensuring compliance with SOC 2 Type 2, TCPA, and HIPAA regulations.
Target Audience
Heymarket targets businesses of all sizes across various industries, including retail, healthcare, dispatch, real estate, and education, with a focus on customer service, sales, marketing, operations, and recruiting use cases.
Features
- Shared inbox for team collaboration and efficient message management
- Integration with leading CRM, e-commerce, and business applications via API and pre-built connectors
- Automated messaging workflows triggered by keywords, timing, or message sentiment
- Customizable SMS templates and custom fields for personalized messaging campaigns
- AI-assisted messaging for text refinement, translation, and sentiment analysis
- Performance metrics and reporting to track usage, gain insights, and manage team productivity
- CSAT surveys for collecting customer satisfaction feedback
- Enterprise-grade security with SOC 2 Type 2, TCPA, and HIPAA compliance
- Mass texting capabilities for reaching groups of contacts at once
- Private comments and in-line discussion threads for internal team collaboration