Heyliaa offers an AI‑powered clinic operations agent that answers phone calls, triages faxes and referrals, automates patient intake, and books appointments, eliminating front‑desk workload for high‑volume primary‑care groups. The platform provides 24/7, HIPAA‑aligned service with native integration to most Canadian EMR systems, delivering sub‑3‑second response times and secure, role‑based access. A live demo lets clinics experience real‑time AI call handling and fax classification instantly.
Funding
Funding not disclosed
Founders
Product
Problem
Primary care clinics often face front‑desk overload, with inbound calls, faxed referrals, and patient intake tasks consuming staff time and leading to missed appointments, delayed referrals, and inefficient workflows.
Solution
Heyliaa offers an AI‑driven clinic operations agent that answers calls, books appointments, handles scheduling inquiries, and routes urgent matters to staff, all with sub‑3‑second response times and 24/7 availability. The companion ARVO fax agent automatically classifies incoming faxes, extracts key data, and routes documents to the appropriate provider queue while maintaining audit trails. Patient intake information is collected via SMS or chat before visits, validated, and synced directly to the clinic’s EMR, eliminating manual data entry. The platform integrates with most Canadian EMR systems, supports role‑based access, end‑to‑end encryption, and stores data in Canadian data centers to meet HIPAA, PHIPA, and PIPEDA requirements. Clinics can start with a single workflow and scale to full deployment within two weeks, measuring saved staff hours and reduced manual processing.
Target Audience
Heyliaa is designed for primary‑care clinics, multi‑location health networks, and specialty practices in Canada that need to reduce front‑desk workload and improve patient access.
Features
- Voice AI receptionist that answers calls, confirms identity, books appointments, and escalates urgent calls in ~600 ms
- Multilingual support for 10+ languages to serve diverse patient populations
- ARVO fax triage agent that classifies, extracts, and routes referrals, lab results, and prescriptions with full audit trails
- Automated patient intake collection via SMS/chat, validation, and direct EMR synchronization
- Integration with major Canadian EMR platforms (e.g., Plexia, Oscar, Accuro, TELUS, Juno, InputHealth, CHR, QHR)
- Role‑based access control, end‑to‑end encryption, and Canadian data residency for compliance with HIPAA, PHIPA, and PIPEDA
- Real‑time performance dashboards and analytics for monitoring call handling and workflow efficiency
- Rapid onboarding: configuration and go‑live within ~2 weeks, with optional 30‑day free pilot