Harmony is an AI-powered conversation intelligence platform that turns meeting recordings into structured data, action items, and automated workflows. It captures calls from any source, scores them against custom playbooks, and syncs insights directly to CRM systems, with enterprise-grade options for on-premise deployment and private AI models.
Funding
Funding not disclosed
Founders
Product
Problem
Traditional meeting recording tools transcribe calls but stop there, leaving teams to manually update CRMs, chase follow-ups, and analyze what actually happened during conversations. This fragmented workflow leads to lost insights, stalled deals, and coaching based on memory rather than evidence.
Solution
Harmony captures and structures every conversation, automatically generating transcripts, summaries, action items, and performance scorecards. The platform scores each call against a team's custom criteria, surfaces risks and stalled deals the same day, and drafts follow-up emails. It integrates directly with CRM systems and Slack, syncing deal insights and updates without manual entry. Harmony also offers a Companion AI that searches across documents, emails, and meeting records to answer questions with source links, and supports on-premise deployment for industries with strict data sovereignty requirements.
Target Audience
Primary customers are sales teams, customer success teams, talent acquisition teams, and call centers, as well as legal, healthcare, education, and public sector organizations that require on-premise AI deployment and strict data governance.
Features
- Automatic call recording from bots, desktop apps, and work phones without requiring reps to remember to hit record
- Deal scoring against custom playbooks with breakdowns of talk ratios, objection handling, and qualification criteria
- Real-time risk detection that flags stalled deals and unaddressed concerns the same day the conversation happens
- AI-generated drafts of follow-up emails and action items that sync directly to CRM fields and Slack
- Team-wide pattern analysis across hundreds of calls to identify recurring objections and competitor mentions
- On-premise deployment with private AI models, matter-level permissions, and zero data retention by third-party AI providers for legal and enterprise use cases