HeyGent provides an AI‑powered dental receptionist that operates 24/7 across voice calls, text, email, and web widgets to handle patient inquiries and automate appointment scheduling. The platform integrates with existing practice management systems to sync calendars, send automated reminders, and run patient recall campaigns, reducing missed calls, no‑shows, and staff workload while boosting patient retention and revenue.
Funding
$60M raised to dateRaised to date based on public sources. This may differ from the amount the company actually raised and is based only on what is publicly available on the internet.
6OFounders
Product
Problem
Dental practices often miss patient calls and struggle with manual appointment scheduling, leading to lost bookings, high no-show rates, and inefficient use of staff time. Coordinating reminders and follow-ups across multiple locations further complicates patient engagement.
Solution
HeyGent offers an AI-powered dental receptionist that operates 24/7 via voice calls, text messages, email, and web widgets to handle patient inquiries and automate appointment booking. The system forwards incoming calls to the AI, which can schedule, confirm, reschedule, or cancel appointments in real time, converting missed calls into confirmed visits. Integrated with existing practice management software, HeyGent synchronizes calendars and sends automated reminders to reduce no-shows. The platform provides analytics on booking patterns and supports customizable AI-driven marketing campaigns, helping practices improve patient retention and revenue while freeing staff to focus on clinical care.
Target Audience
HeyGent is designed for dental offices, including single-location practices, multi-location groups, and DSOs across the United States and Canada that need automated patient engagement and scheduling.
Features
- 24/7 AI receptionist handling calls, texts, email, and web widget interactions for real-time scheduling
- Seamless integration with existing practice management systems for automatic calendar updates
- Automated reminder texts with options for patients to reschedule or cancel appointments
- AI-driven patient recall targeting hygiene, inactive, and overdue patients
- Multi-location support with role-based user privileges for dental service organizations (DSOs)
- Configurable response schedules (e.g., weekends or after-hours only) to match practice hours
- Analytics dashboard displaying booked appointments, conversion rates, and engagement metrics