Diner provides a mobile‑first, SMS‑based platform that gathers real‑time diner feedback through a conversational agent, rewarding participants with discounts or complimentary items. Collected ratings, comments, photos, and receipts are validated, securely stored, and delivered to restaurants via a web dashboard and POS integration for actionable insights.
Funding
Funding not disclosed
Founders
Product
Problem
Restaurants often lack timely, detailed feedback about diners’ experiences, making it difficult to identify service gaps or menu improvements. At the same time, diners have limited incentives to provide candid, on‑the‑spot reviews while they are still at the table. This disconnect reduces the quality and quantity of actionable data for eateries.
Solution
Diner offers a mobile‑first platform that pairs diners with participating local restaurants through a conversational agent named Tracy. While guests are eating, Tracy initiates a text‑message dialogue that captures ratings, comments, and photos of food, ambience, and service in real time. The app automatically validates the submission, processes the promised reward (e.g., 50 % off the next visit or a complimentary menu item), and delivers the reimbursement without manual intervention. All feedback is stored in a secure cloud backend and made available to restaurants via a web dashboard where they can filter, aggregate, and export insights. By turning the feedback loop into a quick, rewarded interaction, Diner helps eateries refine their offerings while diners enjoy tangible savings.
Target Audience
The primary users are tech‑savvy diners seeking discounts on meals, and independent or small‑chain restaurants that want actionable, real‑time customer insights to improve their service and menu.
Features
- SMS‑based conversational interface (Tracy) that guides diners through structured feedback prompts during the meal
- In‑app photo capture and receipt upload, automatically linked to the corresponding visit for verification
- Cloud‑hosted processing pipeline that validates submissions, applies reward rules, and triggers instant reimbursement
- Secure API integration with restaurant point‑of‑sale (POS) systems for real‑time discount application and data sync
- Web analytics dashboard for restaurants featuring sentiment tagging, trend charts, and exportable CSV reports
- Push‑notification reminders for upcoming booked dining experiences and post‑visit reward status updates
- End‑to‑end encryption and compliance with data‑privacy regulations (e.g., GDPR) for both user and merchant data