Heydiga
heydiga provides conversational AI that automates customer interactions over phone and WhatsApp for high-volume service businesses. The platform resolves over 80% of incoming requests without human intervention, connects to existing calendars and CRMs to book appointments, and works with no installation or phone number changes. It speaks 50 languages and introduces itself as a virtual assistant in compliance with the EU AI Act.
- AI Agents
- Artificial Intelligence
- Software Only
Funding
Funding not disclosed
Founders
Founder details are not available yet.
Product
Problem
Businesses with high call volumes struggle to manage customer interactions, leading to missed opportunities, after-hours inquiries going unanswered, and staff time consumed by repetitive questions about opening hours, prices, and appointments.
Solution
heydiga provides conversational AI that understands, automates, and scales every customer interaction. The platform uses natural voice AI trained on real business data to handle calls and WhatsApp messages, resolving more than 80% of incoming requests without passing them to a person. It connects to existing calendars and management software to book appointments, collects customer details and orders, and sends confirmations via WhatsApp. The system works with no installation, no software changes, and no phone number changes, and it introduces itself as a virtual assistant as required by the EU AI Act.
Target Audience
Primary customers are service businesses with high call volumes, including dealership networks, restaurant chains, hair salons, workshops, and multi-location businesses that need to automate appointment booking and customer inquiries.
Features
- Natural voice AI trained on real business data, speaking 50 languages with no menus or "press one" navigation
- Connects to existing calendars, CRMs, and sector-specific software to create appointments, tickets, and orders
- Books appointments, manages waiting lists, and sends reminders via WhatsApp and phone calls
- Answers calls 24/7 including after-hours, with automated transfer to human staff when needed
- Dashboard with call transcripts, monthly activity reports, and data export capabilities
- Handles cancellation policies with card verification and manages customer reviews
- Supports multi-site operations with each site keeping its own calendar, hours, and team
- API and webhooks available for custom integration and bespoke projects