Manual medical record retrieval is a time-consuming process for healthcare organizations, often involving hours of detective work to identify patient care locations. Patients frequently cannot recall specific facilities, and disconnected systems lead to lost requests and a lack of operational visibility. This inefficiency results in significant operational costs and delays in accessing critical patient data.

Hermes Health provides a healthcare automation platform designed to streamline medical record retrieval through automated facility discovery and secure data exchange. The platform leverages insurance claims data to accurately identify where patients received care, reducing manual effort by up to 90% and achieving 95% accuracy in provider identification. Its integrated solutions include a Health Data Network for intelligent data exchange, Medical Canvassing for automated facility discovery, and a White Label Portal for comprehensive case management. Additionally, robust APIs enable seamless integration with existing systems, facilitating efficient and compliant access to identified health data.

Medical Canvassing API: Ingests patient PII and cross-references with a partner network using automated billing and insurance data correlation to identify all healthcare facilities where a patient received care.

HIPAA Auth Checker API: Automatically reviews submitted HIPAA Authorizations for compliance gaps, flagging missing components and suggesting corrections to reduce denials and feedback loops.

Site Finder API: Cleans and standardizes facility addresses, cross-references with a national site list, and provides complete metadata for accurate record request routing.

OCR & Text Extraction API: Converts image-based documents into searchable, text-based PDFs and extracts raw text data for processing and analysis.

Health Data Network: A neutral middleware platform facilitating secure, compliant, and automated data exchange between data requestors and custodians, supporting a universal standard for data requests.

White Label Portal: A fully customizable, branded case management platform offering a comprehensive dashboard, real-time metrics, and workflow control for delivery teams and administrators.

RESTful APIs: A suite of APIs with comprehensive documentation and SDKs for seamless integration into existing healthcare IT infrastructure.

Enterprise Security: Implements OAuth 2.0, API keys, rate limiting, and audit logs for secure data handling and access control.

The primary customers are record retrieval companies, legal record retrieval firms, and insurance carriers seeking to automate and optimize their medical record acquisition processes.

Revenue is generated through API usage fees, platform subscriptions for the White Label Portal, and potential data exchange facilitation fees within the Health Data Network. Specific pricing tiers are not publicly disclosed.