The startup offers a plumbing application that connects residents to plumbers and gas engineers via a first-responder video-chat service, enabling real-time troubleshooting of leaks, pressure loss, and heating malfunctions. This approach eliminates the need for physical visits, allowing for immediate resolution of plumbing and heating issues, thereby reducing downtime and service costs.
Funding
$680K raised to dateRaised to date based on public sources. This may differ from the amount the company actually raised and is based only on what is publicly available on the internet.
Founders
Product
Problem
Traditional plumbing and heating repair services often require in-person visits for initial diagnosis, leading to delays, increased costs, and potential property damage while waiting for a technician. This reactive approach can be inefficient for both residents and service providers.
Solution
Help me Fix offers a repair diagnostic and triage platform that utilizes AI and video technology to provide immediate troubleshooting for plumbing and heating issues. The platform connects residents with remote engineers via video chat, enabling real-time assessment of problems like leaks, pressure loss, and heating malfunctions. AI diagnostics and augmented reality features guide residents through initial checks, while remote engineers provide expert advice and identify the necessary repairs. This approach reduces the need for physical call-outs, lowers service costs, and improves first-time fix rates.
Target Audience
The primary target audience includes social housing providers, construction companies, lettings agencies, and insurance companies seeking to optimize repair workflows, reduce costs, and improve service quality for their residents or customers.
Features
- Resident mobile application for inbound video calling, smart routing, and trade matching
- Engineer application for support agents with features like smart trade routing, AI translation, and screen capture
- AI-powered diagnostics to solve simple issues and provide helpful videos
- Remote engineer network for triage overflow and support for teams without technicians
- Contact Hub for contact centers and property management teams, offering resident and team management
- Augmented reality (AR) features within the resident app to assist with diagnostics
- Reporting capabilities, including PDF job reports and post-triage workflows