Helpling
Helpling is an online marketplace that connects households and offices in German cities with independent, liability‑insured cleaners. Users can book one‑off or recurring cleanings via a postcode search, choose time slots, compare rates and reviews, and cancel anytime, with transparent pricing and optional tax‑deduction support.
- Applications
- Commerce & Shopping
Funding
Raised to date
$22.3MRaised to date based on public sources. This may differ from the amount the company actually raised and is based only on what is publicly available on the internet.
Founders
Founder details are not available yet.
Product
Problem
Many households and offices struggle to find reliable, vetted cleaning professionals quickly and without long-term contracts, especially in urban areas where scheduling and trust are critical.
Solution
Helpling operates an online marketplace that matches users with independent, liability‑insured cleaners in over 200 German cities. Customers enter their postcode, select a preferred time slot, and compare profiles, prices, and reviews to book a cleaner in a few clicks. The platform provides a personal customer service team available six days a week and guarantees that each cleaner is covered by up to €5 million liability insurance. Bookings are contract‑free and can be cancelled at any time, offering flexibility for both one‑off and recurring cleanings. Helpling also offers transparent pricing, tax‑deduction information for household services, and a range of additional services such as window, deep, and garden cleaning.
Target Audience
Primary customers are private households and small to medium‑size office managers in German cities who need convenient, trustworthy cleaning services without long‑term commitments.
Features
- Search by postcode to find local cleaners instantly
- Real‑time calendar for selecting preferred dates and durations
- Profile pages with verified reviews, photos, and individual hourly rates
- Liability insurance coverage up to €5 million for every listed cleaner
- No‑contract, cancel‑anytime policy for both single and regular appointments
- Dedicated multi‑channel customer support (email, WhatsApp, phone) with 15‑minute response times
- Transparent pricing with optional tax‑deduction (20 % under §35a EStG) and a flat service fee per booking
- Additional service categories (window cleaning, deep cleaning, garden work) with fixed price options