Helpix
Helpix is an AI-powered assistant that answers customer calls and messages for tradespeople when they can't get to the phone. It collects job details, schedules appointments into calendars, and collects deposits via Bizum to prevent no-shows, working through WhatsApp, SMS, email, Telegram, and QR codes.
- Artificial Intelligence
- AI Agents
- Software Only
Funding
Founders
Product
Problem
Tradespeople such as plumbers, electricians, and painters often miss customer calls while working, leading to lost jobs and revenue. Each unanswered call or message can represent a significant contract, especially when customers quickly move on to competitors.
Solution
Helpix provides an AI-powered virtual assistant that responds to customer inquiries instantly across WhatsApp, SMS, email, Telegram, and a shareable QR code link. The assistant engages in natural conversation to understand the customer's needs, gathers relevant job details, schedules appointments directly into the tradesperson's calendar, and can collect a deposit via Bizum before confirming the booking. It operates 24/7, including nights and weekends, and mimics the business owner's tone, services, and pricing so customers receive a personalized response without menus or automated prompts. For unusual requests or situations requiring human judgment, Helpix escalates the conversation with full context, ensuring nothing is improvised without approval.
Target Audience
Primary customers are independent tradespeople and service professionals, including plumbers, electricians, HVAC technicians, renovation specialists, and painters, who work with their hands and lose jobs when they cannot answer the phone.
Features
- Instant AI-powered responses to customer calls and messages, with no recording or voicemail menus
- Automatic job data collection, including service type, location, and relevant details
- Direct calendar integration for seamless appointment scheduling
- Deposit collection via Bizum to eliminate false reservations and no-shows
- Connects to WhatsApp, SMS, email, Telegram, and QR codes for customer reach
- Escalation to the business owner with full context when uncertain or non-standard situations arise
- Setup completed in minutes via chat, without installing new apps or changing existing workflows