HelloSmile provides an AI‑driven virtual assistant that answers incoming phone calls for medical practices 24/7, capturing patient requests for appointments, urgencies, or information.
Funding
Funding not disclosed
Founders
Product
Problem
Medical practices often miss patient calls when receptionists are busy, the office is closed, or multiple calls arrive simultaneously, leading to lost appointments and reduced patient satisfaction.
Solution
HelloSmile offers an AI‑driven virtual assistant that answers incoming phone calls for clinics 24/7. The assistant captures patient requests—such as new appointment bookings, urgent inquiries, or information needs—and integrates with the practice’s existing phone lines and calendar systems. It sends real‑time notifications and organized email summaries to the staff, allowing them to review and act on requests without altering current workflows. By handling after‑hours and overflow calls, the solution increases patient engagement and helps clinics fill more appointment slots.
Target Audience
Primary customers are medical offices, dental clinics, and specialist practices that rely on phone-based appointment scheduling and need continuous call coverage.
Features
- AI voice assistant that answers calls continuously, even when the office is closed or reception is occupied
- Natural‑language processing to understand and categorize patient requests (appointments, urgencies, information)
- Direct integration with common telephone providers (fixed and mobile) and automatic syncing with the clinic’s calendar
- Immediate SMS or email confirmations to patients and real‑time summary emails to staff with call details
- GDPR‑compliant data handling and secure storage of patient information
- Simple 5‑minute activation process with a free trial and optional configuration support