hellomateo is an AI‑enhanced, GDPR‑compliant messaging platform that centralizes omnichannel customer communication—WhatsApp, email, SMS, social media, and postal mail—into a single inbox. It automates personalized customer journeys with industry‑specific templates and AI assistants, reducing manual workload while delivering high open rates and measurable revenue impact.
Funding
$290K raised to dateRaised to date based on public sources. This may differ from the amount the company actually raised and is based only on what is publicly available on the internet.
BKRKFounders
Product
Problem
Businesses often rely on multiple disconnected tools for customer outreach, leading to manual, time‑consuming communication, low engagement rates, and missed revenue opportunities across channels such as WhatsApp, email, SMS, and postal mail.
Solution
hellomateo provides an AI‑enhanced, GDPR‑compliant messaging platform that centralizes all customer interactions in a single inbox. The system automates personalized customer journeys triggered by defined events, using pre‑built, industry‑specific templates for sales, service, and marketing. Integrated AI assistants handle routine inquiries, generate follow‑up messages, and can even conduct phone conversations, reducing manual workload by up to 50 %. Campaigns can be sent via WhatsApp, email, SMS, Instagram, Facebook, or physical mail, ensuring high reach and up to 98 % open rates. Real‑time analytics and reporting give teams insight into open, response, and conversion metrics, enabling data‑driven optimization. Seamless integrations with existing ERP, CRM, and e‑commerce systems synchronize contacts and transaction data, allowing the platform to scale across multiple locations while remaining fully GDPR‑compliant.
Target Audience
Primary users are mid‑size to large enterprises in sectors such as optical retail, hearing aids, automotive dealerships, fashion, furniture, electronics, fitness studios, banks, insurance, medical supply, and e‑commerce that need coordinated, automated customer communication across multiple channels.
Features
- Centralized omnichannel inbox supporting WhatsApp, SMS, email, social media, and postal mail
- AI assistants for chat and voice handling, reducing manual query processing
- Drag‑and‑drop builder for automated, event‑triggered customer journeys with industry‑specific templates
- Integrated contact management with segmentation, labeling, and shared notes
- Automated review request workflow that pushes Google rating invitations and aggregates feedback
- WhatsApp newsletter and campaign tool with link‑click tracking and opt‑in management
- Dashboard with open‑rate, response‑rate, conversion, and revenue impact metrics
- Over 6,000 pre‑built integrations via API and Zapier for ERP, CRM, shop and other business systems