Hera connects families caring for seniors with a dedicated senior‑care expert, called a Hero, who handles all non‑clinical coordination such as appointment scheduling, home‑care referrals, transportation, medication blister‑pack delivery, and benefits navigation. Using an AI‑powered platform, the Hero creates a personalized care plan, automates administrative tasks, and ensures services are covered by Original Medicare, so most families incur no out‑of‑pocket cost.
Funding
Funding not disclosed
Founders
Product
Problem
Many adult children caring for aging parents lack the expertise, time, and support to coordinate medical appointments, medication management, insurance paperwork, and home care services, leading to stress, missed benefits, and fragmented care.
Solution
Hera matches families with a dedicated “Hero,” a trained senior‑care expert who handles all non‑clinical aspects of elder care. The Hero conducts a video clinical assessment, creates a personalized care plan, and manages tasks such as scheduling appointments, coordinating home‑care providers, arranging transportation, setting up medication blister packs, and navigating Medicare, Medicaid, and community benefits. Hera’s AI‑powered operating system automates administrative workflows, tracks tasks, and provides decision support, allowing the Hero to focus on human connection and advocacy. Services are covered by Original Medicare for eligible clients, so most families incur no out‑of‑pocket cost. The platform is currently available to seniors residing in New York State.
Target Audience
Primary customers are adult children or other family members caring for seniors with chronic conditions who have Original Medicare and reside in New York State.
Features
- One‑on‑one dedicated Hero (experienced social workers or nurses) who serves as the family’s primary point of contact
- Comprehensive care coordination: appointment scheduling, provider referrals, transportation, safety equipment, and in‑home services
- Medication oversight with insurance‑covered blister‑pack delivery and organization
- Benefits navigation and advocacy for Medicare, Medicaid, and local programs (e.g., SCRIE, Meals on Wheels)
- AI‑driven care‑manager operating system that automates task management, documentation, and billing
- Remote video clinical assessment to capture medical history, medication list, and patient priorities
- Personalized care plan generation and ongoing progress monitoring
- Coverage through Original Medicare (Chronic Care Management), resulting in 90% of clients paying $0 out‑of‑pocket