Carine
Carine provides Belgian property syndics with an AI agent that handles owner communications across chat, email, phone, and document workflows from a single knowledge base of building files, contracts, and correspondence. The agent drafts email replies with attachments, answers calls and triages service requests, and generates letters and reports on the syndic's own templates, with every response citing its sources. Each client gets a dedicated, isolated environment hosted in the EU with configurable guardrails for sensitive actions.
- AI Agents
- Property Technology
- Artificial Intelligence
- Software Only
Funding
Founders
Founder details are not available yet.
Product
Problem
Belgian property syndics manage a high volume of daily inquiries from building owners across multiple channels—phone, email, and chat—while also handling document preparation and contractor coordination. This administrative burden consumes significant staff time, and responses often require searching through building files, contracts, and correspondence scattered across different systems.
Solution
Carine provides an AI agent that acts as an extra pair of hands for syndic offices, operating across chat, email, phone, and document workflows from a single shared knowledge base. The agent understands each building's specific context—including deeds, regulations, contracts, and correspondence—and can answer owner questions, draft letters and reports on the syndic's own templates, and handle incoming calls by identifying callers and triaging service requests. Carine works within existing tools such as the syndic's mailbox and syndic software, and every response cites its sources. The system is deployed per client in a dedicated, isolated environment hosted in Europe, with configurable guardrails for triage, call forwarding, and sensitive actions.
Target Audience
Primary customers are Belgian property management firms (syndics) and property syndic offices that handle day-to-day owner communications, service requests, and document preparation for residential buildings.
Features
- Unified AI agent across chat, email, phone, and document workflows, all drawing on the same knowledge base of building files, contracts, and correspondence
- Email agent that drafts complete replies with relevant attachments from the syndic's own templates, ready for human review before sending
- Phone agent that recognizes callers by number, asks targeted questions, creates service dossiers, and can directly contact contractors to schedule interventions
- Document agent that generates letters, reports, and meeting notices live in an editor using the syndic's templates, with export to Word or PDF
- Automatically builds a virtual model of each building—installations, suppliers, contracts, and inspections—from documents and emails, with proactive reminders for upcoming or missing inspections
- Per-client isolated environment with own database, storage, and knowledge base, hosted in the EU with end-to-end encryption and full action logging
- Configurable guardrails allowing syndics to set rules for triage, call forwarding, interventions, and tone; unknown callers never receive dossier information