Helios Core AI
Helios Core provides Mira, an AI agent that autonomously resolves enterprise IT and customer service issues by detecting, correlating, triaging, and fixing problems across 50+ integrated systems. Mira performs real actions in connected tools—not just text responses—and runs on existing infrastructure without migration. The platform handles multi-turn voice and chat conversations while grounding responses in enterprise knowledge and policies.
- AI Agents
- Enterprise Software
- Artificial Intelligence
- Software Only
Funding
Founders
Founder details are not available yet.
Product
Problem
Enterprise IT teams are overwhelmed by high volumes of alerts, tickets, and service requests across fragmented tools and systems. Support staff spend significant time on repetitive, resolvable issues that could be automated, while complex problems get buried in the noise. This leads to higher operational costs and slower resolution times.
Solution
Helios Core offers Mira, an AI agent that autonomously handles the full incident lifecycle from detection to resolution. Mira ingests signals from tickets, chat, phone, email, and monitoring stacks, then correlates hundreds of alerts into a single root cause. It performs triage by analyzing logs, metrics, CMDB data, and recent changes, then executes fixes through existing approval gates and closes the loop with a complete audit trail. The platform runs on the enterprise's current infrastructure with no migration required, integrating with 50+ tools across service desk, identity, endpoints, cloud, and observability systems. Mira acts, not just answers, performing real actions in connected systems while holding context across multi-turn voice and chat conversations. It grounds all responses in enterprise knowledge, policies, and data rather than generic model outputs, and escalates with full context when human judgment is needed.
Target Audience
Primary customers are enterprise IT operations and customer service teams that handle high volumes of repetitive, resolvable service requests and need to reduce operational costs while improving resolution times.
Features
- Autonomous resolution engine that performs actions in connected systems, not just text-based responses
- Cross-system correlation that collapses hundreds of alerts into one root cause
- 50+ integrations across service desk, identity, endpoints, cloud, and observability platforms
- Multi-turn conversation handling with context retention across voice and chat channels
- Grounded responses based on enterprise knowledge, policies, and data rather than generic model outputs
- Clean escalation with full context handoff to human agents when needed
- Full audit trail of all actions taken for compliance and governance