Helios Core
Helios Core provides Mira, an AI agent platform that automatically detects, correlates, triages, and resolves IT service issues across an enterprise's existing tools. Mira integrates with 50+ systems including ticketing, observability, and identity platforms to autonomously resolve common service requests while maintaining a full audit trail. The platform is designed to run on existing infrastructure without requiring migration projects.
- Artificial Intelligence
- AI Agents
- Enterprise Software
- Software Only
Funding
Founders
Product
Problem
Enterprise IT teams are overwhelmed by high volumes of alerts, tickets, and service requests across fragmented tools and systems. Support staff spend significant time on repetitive, resolvable issues that could be automated, while complex problems get buried in the noise. This leads to higher operational costs and slower resolution times.
Solution
Helios Core offers Mira, an AI agent that autonomously handles the full incident lifecycle from detection to resolution. Mira ingests signals from tickets, chat, phone, email, and monitoring stacks, then correlates hundreds of alerts into a single root cause. It performs triage by analyzing logs, metrics, CMDB data, and recent changes, then executes fixes through existing approval gates and closes the loop with a complete audit trail. The platform runs on the enterprise's current infrastructure with no migration required, integrating with 50+ tools across service desk, identity, endpoints, cloud, and observability systems.
Target Audience
Primary customers are enterprise IT operations and customer service teams that handle high volumes of repetitive, resolvable service requests and need to reduce operational costs while improving resolution times.
Features
- Autonomous resolution engine that performs actions in connected systems, not just text-based responses
- Cross-system correlation that collapses hundreds of alerts into one root cause
- 50+ integrations across service desk, identity, endpoints, cloud, and observability platforms
- Multi-turn conversation handling with context retention across voice and chat channels
- Grounded responses based on enterprise knowledge, policies, and data rather than generic model outputs
- Clean escalation with full context handoff to human agents when needed
- Full audit trail of all actions taken for compliance and governance