Helia
Helia provides an AI-powered voice agent infrastructure for industrial companies, automating the triage and resolution of technical support requests across phone, email, and other channels. The platform integrates natively with CRM, ERP, and calendar systems to execute actions directly on business software, such as updating tickets, checking inventory, and scheduling appointments. It operates 24/7 in multiple languages, using conversational memory to resume ongoing interactions and escalating to human teams only when necessary.
- Artificial Intelligence
- AI Agents
- Enterprise Software
- Industrial Automation
- Software Only
Funding
Founders
Product
Problem
Industrial companies lose significant operational time to phone-based support interactions, where staff must interrupt their work to manually retrieve data from business systems, update records, and handle repetitive requests. Traditional phone assistants and menu-based systems lack the ability to execute actions on enterprise software, leaving the full burden of task completion on human employees and creating delays, data-entry errors, and workflow interruptions.
Solution
Helia provides an AI voice agent infrastructure that manages the full lifecycle of technical support requests in industrial environments. When a call comes in, the AI recognizes the caller, retrieves their history, and cross-references the company's enterprise stack—including SAP, Salesforce, HubSpot, and Microsoft Dynamics—to execute actions directly on the relevant systems during the conversation. The platform handles natural-language dialogue, updates tickets, modifies orders, checks inventory availability, and schedules appointments without human intervention. Helia maintains conversational memory across calls, allowing returning users to resume ongoing interactions seamlessly. The system also analyzes interactions to identify knowledge gaps and proactively flags missing information that customers need. Human teams receive notifications only after processes are completed, allowing them to focus on complex exceptions and high-value relationships.
Target Audience
Primary customers are mid-sized industrial manufacturers, logistics companies, and operations-heavy businesses that handle high volumes of technical support calls from partners, suppliers, and field technicians.
Features
- Native integration with CRM, ERP, and calendar systems (SAP, Salesforce, HubSpot, Microsoft Dynamics) for real-time data retrieval and transactional updates during calls
- Conversational memory that recognizes returning callers and resumes open cases from where they left off
- Warm transfer capability that passes full conversation context to human agents when escalation is required
- Multilingual, 24/7 availability across phone, email, and other communication channels
- Process-mapping onboarding that aligns the AI with specific company workflows and operational logic
- Proactive knowledge-gap analysis that identifies missing information in the knowledge base based on customer interactions
- Field technician support enabling voice-based access to manuals, spare-part availability, and maintenance-log updates without a computer