This startup uses AI to analyze patient needs and schedule appointments at the most appropriate urgent care facility. By optimizing intake and scheduling, the system aims to reduce wait times and improve the efficiency of urgent care visits.
Funding
Funding not disclosed
Founders
Product
Problem
Urgent care facilities often suffer from long wait times, inefficient patient intake processes, and mismatches between patient needs and available resources. Patients may experience repeated information requests, delays in treatment, and potential redirection to other facilities or emergency rooms.
Solution
Healtheum AI offers an AI-powered intake and smart scheduling system designed to optimize patient flow and resource allocation within urgent care settings. The platform uses an AI "nurse hotline" to gather patient information, including insurance details and symptoms, via phone. This data is then analyzed to match patients with the most appropriate urgent care facility based on real-time availability of specialties, tests, and equipment. By streamlining intake and pre-visit preparation, Healtheum AI aims to reduce wait times, improve provider readiness, and ensure patients receive the right care in a timely manner.
Target Audience
The primary target audience includes patients seeking urgent care services and urgent care facilities aiming to improve operational efficiency and patient satisfaction.
Features
- AI-powered voice agent for phone-based patient intake, collecting insurance and symptom details
- Smart scheduling algorithm that matches patients to the most suitable urgent care facility based on their needs and clinic capabilities
- Real-time updates on clinic specialties, test availability, and equipment status to ensure accurate patient routing
- Digital pre-visit intake system that prepares clinics for patient arrival, reducing paperwork and wait times
- Clinical-grade reports generated from patient input, providing insights and treatment recommendations for providers