Hatif
Hatif provides a cloud-based phone system that replaces the need for individual SIM cards and devices for each employee by enabling teams to make calls and send WhatsApp messages from a unified business number through a single mobile app. The platform includes AI-powered features such as call recording, transcription, sentiment analysis, and automatic summaries, along with tools for managing call flows and assigning customers to specific team members. It is designed for sales, customer service, and account management teams operating in the Saudi Arabian market.
- Artificial Intelligence
- Data & Analytics
- Sales Technology
- Software Only
- Telecommunications
Funding
Founders
Product
Problem
Companies often need to provide each employee with a separate SIM card and mobile device to enable direct customer communication, leading to high costs and logistical complexity. This fragmented approach makes it difficult for management to oversee interactions, maintain a unified company identity, and ensure customer history and communication data are securely retained when staff change.
Solution
Hatif offers a cloud-based phone system that allows an entire team to communicate with customers from a single unified business number through a single mobile app. The platform provides a shared WhatsApp account, enabling multiple employees to send and receive messages from one official number, with full visibility into who sent each message. Management can access all recordings, transcripts, and AI-generated summaries of calls, as well as sentiment analysis that gauges customer satisfaction based on voice tone and keywords. Calls can be routed through customizable IVR menus, and when the internet is unavailable, a smart call forwarding feature ensures no customer calls are missed.
Target Audience
Primary users are sales teams, customer service departments, account managers, and hiring coordinators in Saudi Arabian companies that need a unified, manageable communication channel with customers and candidates.
Features
- Unified business number enabling team-wide calling without physical SIM cards, with the ability to assign customers to specific account managers
- Shared WhatsApp inbox allowing the whole team to use one official number, with features for internal notes, customer tagging, and message assignment
- Automatic call recording (audio and text) with detailed transcriptions and AI-generated summaries for every conversation
- AI-powered customer satisfaction analysis that classifies calls as positive or negative based on voice tone and word choice
- Smart call forwarding that redirects calls to a manager's personal number when internet is unavailable, while still recording the interaction
- Advanced reporting dashboards and an API for integration with external CRM or other business systems