Hatif
Hatif provides a cloud-based phone system that lets an entire team communicate with customers from a single unified business number through a mobile app, eliminating the need for individual SIM cards. The platform includes a shared WhatsApp inbox, automatic call recording with AI-generated summaries and sentiment analysis, and smart call routing features. Data is hosted on servers within Saudi Arabia and the service is licensed by the Communications Authority.
- Enterprise Software
- Artificial Intelligence
- Software Only
- Data & Analytics
- Sales Technology
- Telecommunications
Funding
Founders
Founder details are not available yet.
Product
Problem
Companies often need to provide each employee with a separate SIM card and mobile device to enable direct customer communication, leading to high costs and logistical complexity. This fragmented approach makes it difficult for management to oversee interactions, maintain a unified company identity, and ensure customer history and communication data are securely retained when staff change.
Solution
Hatif offers a cloud-based phone system that allows an entire team to communicate with customers from a single unified business number through a single mobile app. The platform provides a shared WhatsApp account, enabling multiple employees to send and receive messages from one official number, with full visibility into who sent each message. Management can access all recordings, transcripts, and AI-generated summaries of calls, as well as sentiment analysis that gauges customer satisfaction based on voice tone and keywords. Calls can be routed through customizable IVR menus, and when the internet is unavailable, a smart call forwarding feature ensures no customer calls are missed. Each customer can be assigned to a specific account manager, and all interaction history is preserved even if staff change.
Target Audience
Primary users are sales teams, customer service departments, account managers, and hiring coordinators in Saudi Arabian companies across real estate, healthcare, retail, automotive, restaurants, and other sectors that need a unified, manageable communication channel with customers and candidates.
Features
- Unified business number (9200) enabling team-wide calling without physical SIM cards, with the ability to assign customers to specific account managers and route calls to available team members
- Shared WhatsApp inbox allowing the whole team to use one official Meta-approved business number, with features for internal notes, customer tagging, message assignment, and a visual conversation builder that routes replies based on customer choices
- Automatic call recording (audio and text) with detailed transcriptions and AI-generated summaries for every conversation, time-stamped per speaker and searchable by status, direction, date, and customer sentiment
- AI-powered customer satisfaction analysis that classifies calls as positive or negative based on voice tone and word choice, plus trending topic identification across all conversations
- Smart call forwarding that redirects calls to a manager's personal number when internet is unavailable, while still recording the interaction
- Advanced reporting dashboards with real-time team performance metrics, customer journey tracking, and activity heatmaps, plus an API for integration with CRM systems like HubSpot, Zoho, and Odoo, along with Salla, Zid, and ChatGPT integrations
- Customizable IVR call flow designer with AI-generated voice options and after-hours routing paths
- Data residency in Saudi Arabia with full encryption during transmission and storage, licensed by the Communications Authority