That’s IT provides an autonomous enterprise service management platform that uses AI agents to resolve IT tickets without human intervention. The solution claims to cut ticket backlogs by 60% within ten days, eliminating the need for extensive staffing in IT, HR, legal, and finance teams. By automating standard application access requests and other high‑touch workflows, it speeds up service delivery and reduces operational bottlenecks.
Funding
Funding not disclosed
Founders
Product
Problem
IT and HR departments often face backlogs of service requests, leading to long wait times for standard application access and excessive manual effort. This slows employee productivity and forces organizations to add headcount in legal and finance support to keep up with demand.
Solution
That’s IT offers an enterprise service management platform that uses AI agents to autonomously resolve service tickets. The system generates and updates knowledge articles automatically, enabling the AI to handle routine requests without human intervention. By deflecting over 60% of tickets within ten days, the platform reduces wait times to near zero and minimizes the need for additional support staff. Integrated analytics provide visibility into ticket trends and workflow efficiency, helping organizations maintain fast, predictable service delivery.
Target Audience
Primary customers are enterprise IT and HR teams that manage high volumes of employee service requests, as well as legal and finance support groups seeking to reduce manual ticket handling.
Features
- AI-driven ticket resolution that autonomously handles standard application access requests
- Automated knowledge base generation and continuous learning to improve deflection rates
- Real-time analytics dashboard showing ticket volume, resolution times, and workflow bottlenecks
- Seamless integration with existing ITSM, HR, legal, and finance systems via APIs
- Configurable escalation paths for complex issues that require human expertise