Hapiy connects to enterprise ticketing platforms and automatically pulls related logs, metrics, and deployment data from services like Datadog, Snowflake, AWS, and GitHub. It analyzes this information in real time to map root causes and delivers step‑by‑step resolution guidance within the ticket interface, helping support agents resolve complex incidents faster and with fewer escalations.
Funding
Funding not disclosed
Founders
Product
Problem
Technical support teams often struggle with fragmented data across ticketing systems, monitoring tools, and cloud services, making it difficult to quickly identify the root cause of complex incidents. This fragmentation leads to longer mean time to resolution (MTTR) and increased reliance on escalations to higher‑tier engineers.
Solution
Hapiy integrates directly with enterprise ticketing platforms to automatically retrieve ticket history and query backend logs from services such as Datadog, Snowflake, and AWS. By consolidating this information within the ticketing interface, Hapiy maps the exact resolution path and surfaces actionable insights, enabling frontline agents to resolve complex issues without escalation. The platform deciphers error logs, detects latency spikes, and correlates recent deployments to pinpoint root causes in real time. Resulting guidance is presented as step‑by‑step recommendations, reducing MTTR and lowering escalation volume.
Target Audience
Primary customers are technical support and incident response teams in large enterprises that manage complex SaaS, API, and data pipeline services.
Features
- Native integration with major ticketing systems to pull ticket context and history automatically
- Automated queries across Datadog, Snowflake, AWS, and GitHub for logs, metrics, and deployment data
- Real‑time analysis that identifies error patterns, latency spikes, and misconfigurations
- Root‑cause mapping that translates raw data into concise, actionable resolution steps
- Unified view that eliminates the need for multiple browser tabs or manual data gathering
- Support for tier‑1 and tier‑2 agents to handle high‑complexity tickets at the frontline