Hanga
Hanga is a pre-arrival retail platform that lets hotel guests order toiletries, drinks, gifts, wellness products, and travel essentials before their trip, with items delivered directly to their hotel room. The platform sources products from selected retailers, eliminating the need for hotels to manage inventory or procurement. Hotel partners benefit from increased guest satisfaction and incremental retail revenue without operational complexity.
- Commerce & Shopping
- Hospitality & Travel Technology
- Software Only
Funding
Founders
Product
Problem
Travelers often arrive at hotels without essential items like toiletries, chargers, or gifts, and traditional hotel minibars and gift shops offer limited, overpriced selections. This forces guests to seek out local stores or settle for subpar options, detracting from their overall experience. Hotels also miss out on potential retail revenue and the opportunity to enhance guest satisfaction through convenient, personalized offerings.
Solution
Hanga provides a pre-arrival retail platform that allows guests to order a curated selection of toiletries, drinks, gifts, wellness products, and travel essentials before their trip. The platform sources items from selected retailers and brands, delivering them directly to the guest's hotel room, either before arrival or during their stay. This extends the hotel minibar and gift shop digitally, offering a seamless and convenient shopping experience. For hotels, Hanga eliminates the burden of inventory management, procurement, and operational logistics, while generating incremental retail revenue and improving guest satisfaction.
Target Audience
Primary customers are hotels and hospitality providers seeking to enhance guest experience and generate additional retail revenue, as well as travelers looking for convenient, pre-arrival access to essential and premium items.
Features
- Pre-arrival ordering platform for guests to select from a curated catalog of toiletries, drinks, gifts, wellness products, and travel essentials
- Direct-to-room delivery, ensuring items are waiting for guests upon check-in or delivered during their stay
- Integration with selected retailers and brands, expanding product variety beyond typical hotel minibar offerings
- No inventory or procurement requirements for hotel partners, as Hanga manages sourcing and logistics
- Digital extension of the hotel minibar and gift shop, accessible via a mobile app or web interface