Hammock Counselling
Hammock is an online counselling service that provides accessible, affordable therapy through secure video sessions. The service matches clients with qualified trainee therapists who are supervised by an experienced clinical team, offering person-centred and psychodynamic approaches at a reduced rate of £30 per session.
- Digital Health
- Healthcare Technology
- Software Only
Funding
Founders
Product
Problem
Access to traditional counselling is often limited by high costs, long waiting lists, and geographical constraints, preventing many individuals from receiving timely mental health support. People seeking therapy may also struggle to find services that offer a genuinely affordable yet professionally supervised approach.
Solution
Hammock provides an exclusively online counselling service that makes therapy more accessible through a reduced fee structure of £30 per session. The service connects clients with trainee therapists who are supported by a vastly experienced clinical team including supervision, ensuring quality care while keeping costs down. Sessions are conducted via the secure JaneApp platform with encrypted data and calls, and clients receive a 45-60 minute initial assessment to ensure proper matching with a suitable counsellor. The therapeutic approach integrates person-centred and psychodynamic philosophies, focusing on the client-counsellor relationship and exploring how past experiences influence current difficulties.
Target Audience
Primary customers are individuals seeking affordable online counselling for issues such as relationship difficulties, grief, work stress, anxiety, or low mood, who may be new to therapy or face barriers to traditional in-person services.
Features
- Secure online sessions delivered through JaneApp with encrypted data and calls, GDPR compliant
- Initial 45-60 minute assessment to match clients with appropriate counsellors based on preferences and needs
- Person-centred and psychodynamic therapeutic approach, with counsellors who are CBT-informed
- Flexible cancellation policy allowing free rescheduling up to 48 hours before sessions
- 50-minute session duration with consistent scheduling
- Supervised trainee therapists reviewed by qualified healthcare professionals (QHPs) for suitability
- Comprehensive privacy policy with data protection rights and 72-hour breach reporting to the ICO
- Pre-screening process to direct clients to appropriate services if urgent or specialist care is needed