Atlassian
Halp provides Jira Service Management, a help desk solution that helps small growing teams replace email and spreadsheet chaos with a centralized ticketing system. The platform captures requests from Slack, Microsoft Teams, email, and a self-service portal, then automatically prioritizes, routes, and assigns them based on custom workflows. It includes over 400 no-code templates, SLA management, and built-in reporting to track team performance and customer satisfaction.
- Enterprise Software
- Software Only
Funding
Funding not disclosed
Founders
Founder details are not available yet.
Product
Problem
Small growing teams often rely on email, spreadsheets, and manual reminders to manage internal support requests, leading to disorganized workflows, missed requests, and slow resolution times. This ad-hoc approach makes it difficult to prioritize work, track performance, and maintain consistent service standards as the team scales.
Solution
Jira Service Management provides a centralized ticketing solution that replaces email and spreadsheet chaos with a structured service desk. The platform captures requests from multiple channels—including email, portal, Slack, and Microsoft Teams—and automatically prioritizes, routes, and assigns them based on custom workflows. Automation handles repetitive tasks like canned responses and auto-assignment, while knowledge management enables self-service to deflect common requests. Teams can configure the system quickly using no-code templates, forms, and a drag-and-drop workflow editor. The solution also delivers comprehensive reporting and automated feedback surveys to monitor team and individual performance, track customer satisfaction, and identify bottlenecks over time.
Target Audience
Primary customers are small growing teams across IT, engineering, operations, and other functions that need a lightweight, scalable service management solution without the high cost or complexity of enterprise ITSM tools.
Features
- Multi-channel request capture from Slack, Microsoft Teams, email, and a self-service portal
- Over 400 pre-designed no-code forms and templates for rapid service desk setup
- Automated workflows for routing, prioritization, and assignment, including canned responses and auto-assignment
- Knowledge management capabilities for self-service and request deflection
- SLA management with prioritized queues and configurable response targets
- Asset and configuration management to track resources and application relationships
- Built-in reports and automated feedback surveys for team performance and customer satisfaction tracking