Merlin provides a German‑hosted, GDPR‑compliant AI platform for public administrations, enabling automated citizen request handling and employee support through three modular products that share a single knowledge base. The “merlin schreibt” component can be added to a website with a simple HTML snippet, instantly offering multilingual, barrier‑free form assistance and live search without a separate IT project.
Funding
Funding not disclosed
Founders
Product
Problem
Public administrations in Germany face increasing citizen inquiries and administrative workload while needing to comply with strict GDPR data protection rules. Traditional web forms and contact channels often require manual handling, leading to slow response times, higher staffing costs, and limited accessibility for multilingual or disabled users.
Solution
Merlin offers a German‑hosted, GDPR‑compliant AI platform that integrates directly into municipal websites via a single HTML snippet. The flagship service, merlin_schreibt, actively guides users through relevant forms, explains fields, and completes applications, while also connecting to existing online services such as RIS, event calendars, and site search. The platform is modular, allowing additional AI components (e.g., merlin_assistiert, merlin_spricht) to be added for employee support and multilingual, barrier‑free interaction. Deployment is rapid—live within 48 hours—and the solution runs in ISO 27001‑certified data centers located in Germany or the EU, ensuring secure data handling and continuous AI model improvement.
Target Audience
Primary customers are German municipal governments and public agencies seeking to automate citizen services and reduce staff workload while meeting strict data‑privacy regulations.
Features
- One‑line HTML integration eliminates the need for extensive IT projects
- AI‑driven form assistance that locates, explains, and submits municipal applications
- Seamless activation of existing services (RIS, event calendars, site search) through the same AI layer
- Multilingual and accessibility‑focused interface, available 24/7 for citizens
- Modular architecture enabling additional AI tools for staff support on the same knowledge base
- Full GDPR compliance with data stored exclusively in German/EU ISO 27001‑certified data centers