Gydr.ai
Gydr.ai provides an AI-powered customer support assistant that connects to WhatsApp, Messenger, Instagram, Telegram, and company websites, enabling businesses to respond to enquiries instantly in 50 languages. The AI verifies replies against company records like product catalogues and FAQs to prevent hallucinations, and hands off conversations to existing helpdesks when a human is needed. It also supports employee-facing training chatbots built from uploaded handbooks and policy documents.
- AI Agents
- Artificial Intelligence
- Enterprise Software
- Software Only
Funding
Founders
Founder details are not available yet.
Product
Problem
Most companies take hours or even days to respond to new customer enquiries, despite research showing that faster response times dramatically improve conversion and customer satisfaction. This slow responsiveness is a widespread issue across industries, and businesses that answer quickly stand out immediately.
Solution
Gydr connects customer questions from messaging apps users already prefer—WhatsApp, Messenger, Instagram, Telegram, and the company's own website—to a single AI-powered assistant. The AI maintains a unified knowledge base built from the company's website, product catalogue, FAQs, and policies, ensuring replies are accurate and consistent across every channel. It automatically adapts its responses to each platform's native format, using buttons where they work and plain text where they don't. When a customer needs a human, Gydr hands the full conversation to the team's existing helpdesk without any extra steps. The system works in 50 languages and at any hour, making it possible for businesses to answer first without scaling their support team.
Target Audience
Gydr targets small and medium-sized businesses that receive customer enquiries on messaging apps and want to respond instantly without hiring additional support staff, as well as larger companies seeking an omnichannel AI layer over their current helpdesk infrastructure. It also serves HR and Learning & Development teams seeking AI-powered training assistants for employees.
Features
- Omnichannel AI assistant that works identically across website, WhatsApp, Messenger, Instagram, and Telegram
- Replies verified against company records (product catalogue, FAQs, policies, locations) to prevent hallucinations
- Knowledge base updates once and propagates instantly to every connected channel
- Platform-native reply formatting, including buttons, menus, and reply windows
- Seamless handoff to human agents on existing helpdesks like Zendesk, Freshchat, LiveChat, Intercom, HubSpot, and Pipedrive
- Supports 50 languages, enabling global customer engagement without extra setup
- Embeddable chat widget for websites and hosted chat pages for internal use cases like corporate training and onboarding
- Training skill system allowing businesses to upload handbooks, SOPs, and policy documents for employee-facing chatbots