Gupshup provides a conversational messaging platform that enables businesses to engage customers through AI-driven interactions across over 30 messaging channels. By automating customer support, marketing, and sales processes, Gupshup helps companies enhance customer experience and drive revenue growth while managing over 10 billion messages monthly.
Funding
$100M raised to dateRaised to date based on public sources. This may differ from the amount the company actually raised and is based only on what is publicly available on the internet.
TGFounders
Product
Problem
Many businesses struggle to efficiently manage customer interactions across a growing number of messaging channels, leading to fragmented communication, increased support costs, and missed sales opportunities. Siloed systems and a lack of automation hinder personalized engagement and prevent companies from leveraging data-driven insights to improve customer experience.
Solution
Gupshup offers a unified conversational messaging platform that enables businesses to connect with customers across over 30 channels through AI-powered interactions. The platform automates customer support, marketing, and sales processes, allowing companies to deliver personalized experiences and drive revenue growth. By leveraging AI Agents and a low-code conversation builder, businesses can orchestrate two-way conversations at scale, build first-party databases, and resolve customer queries on demand. Gupshup's platform also provides tools for campaign management, agent assistance, and integrations with third-party systems, enabling businesses to optimize customer engagement and improve overall efficiency.
Target Audience
Gupshup primarily targets businesses across various industries, including BFSI, retail, food & beverage, education, healthcare, and travel, that seek to enhance customer engagement and automate customer interactions across multiple messaging channels.
Features
- Unified API for managing conversations across 30+ messaging channels including WhatsApp, Instagram, RCS, and SMS
- AI Agents for automating customer support, marketing, and sales interactions
- Low-code conversation builder for creating and deploying conversational journeys
- Campaign manager for planning, optimizing, and delivering multi-channel campaigns
- Agent assist feature to empower live agents with relevant customer context and AI co-pilot
- Pre-built integrations and connectors for seamless integration with third-party systems
- Conversational AI capabilities for orchestrating personalized customer experiences
- Support for rich media, interactive elements, and one-click payments
- Analytics dashboard for tracking key metrics and optimizing conversational strategies